Jyoti Jaiswar

HR-OPS / Scheduling.

• Resolved scheduling disputes between internal teams in an effective manner.
• Created, updated, and monitored project schedules for multiple departments.
• Organized meetings, conferences, training, and other events related to operations.
• Updated and maintained databases with current information.
• Facilitated training activities such as mock interviews or soft skills development sessions.

Placement Specialist.

• Conducted job searches for clients, providing them with suitable job opportunities.
• Researched labor markets and industries to identify trends and new opportunities.
• Provided guidance to clients, F.E., on how to prepare for interviews.
• Organized and maintained records of clients' resumes and job applications.
• Collaborated with other departments, such as Human Resources, and Training and Development teams.

• Collected deposits or payments and arranged for billing.
• Identified needs of customers promptly and efficiently.
• Updated and maintained databases with current information.
• Investigated customer complaints to determine the cause of damage.
• Strengthened customer retention by offering discount options.
• Contacted customers about potential service upgrades, new services and account changes.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Answered inbound calls, chats and emails to facilitate client service.
• Provided basic technical support for clients on a wide range of company products.
• Evaluated clients' information to explore issues, develop potential solutions, and maintain high-quality service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.

• Used cold calling and networking to sell products and services.
• Implemented processes for cross-selling products or services based on customer needs.
• Used approved scripts to de-escalate angry customers during telephone interactions.