Jyoti Jonwal
Banking
Mumbai,MH
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
3
3
Languages
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Senior Officer
ICICI Bank
Mumbai, Maharashtra
11.2020 - Current
- Opened, closed and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Provided advice on different bank products and financial options.
- Evaluated client financial positions and identified most appropriate banking products.
- Produced and executed loan packages.
- Generate leads for Home loan,Gold loan,Personal lone,life and general insurance and proceed them efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Science - Computer
BAMU University
Aurangabad 06.2015 - 03.2018
Skills
Consumer banking
Opening and closing procedures
Cash Handling
Developing customer relationships
Sales proficiency
Operations management
Cross-selling expertise
Originating home loans
Additional Information
Personal Details
Date of Birth- 03/04/1998
Nationality- Indian
Marital Status- Married
Gender- Female
Hobbies
Listening Music, Making firends, Visiting new places.
Timeline
Senior Officer
ICICI Bank
11.2020 - Current
Bachelor of Science - Computer
BAMU University
06.2015 - 03.2018