Jyoti Kashyap
Delhi
Summary
Highly skilled and competent professional with nearly 14 years of experience specializing in admin - operations & facility management, vendor management, event management, client relationship management, team management, property-asset management, and front- desk management & HR - operations. . Strong interpersonal skills, exceptional problem-solving abilities, and logical thinking. Track record of delivering exceptional results through strategic thinking, effective communication, and building strong client relationships.
Overview
13
13
years of professional experience
Work History
Assistant Manager - HR
Showtime events India Pvt Ltd
07.2023 - Current
- Implemented HR policies and procedures in compliance with federal and state regulations, ensuring a fair and inclusive work environment.
- Collaborated with different vendors for employee welcome kit/collaterals.
- Administered benefits programs, including health insurance, retirement plans, and wellness initiatives, and served as the primary point of contact for employee inquiries.
- Maintained employee files and records, ensuring accuracy and compliance with company policies and legal requirements.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Assisted with the administration of benefits programs, including enrollment, changes, and terminations.
- Prepared HR-related documents, such as offer letters, employment contracts, and performance appraisal forms
- Provided administrative support to the HR department, including managing calendars, scheduling meetings, and preparing presentations.
- Coordinated training and development programs to enhance employee skills and competencies, resulting in increased employee engagement and productivity.
Assistant Manager - Front Office and Facilities
Showtime events India Pvt Ltd
10.2022 - 07.2023
- Managed front office and facilities and helping HR in operational work.
- Oversaw team for providing admin/HR support in internal and external events.
- Crafted budgets and did quarterly business reviews for all vendors.
- Analyzed and procured more vendors as per business needs.
- Oversaw overall facilities – building facilities, health & safety policies & procedures.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Controlled strategic plans and departmental goals to maximize workflow and meet the needs of other departments in the organization.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Worked on Green-Diwali Initiative project by the management.
Senior Executive - Front Office and Facilities
Showtime events India Pvt Ltd
01.2020 - 10.2022
- Managed overall office facilities.
- Planned and facilitated all installations and refurbishments.
- Supervised the upkeep of equipment and supplies to meet health and safety standards.
- Inspected building structures to determine the need for repairs or renovations.
- Supervised all facilities staff i.e. housekeeping staff, office boys and runners.
- Supervised security services.
- Allocated office space according to needs.
- Handled front office duties as well.
- Procured vendors for internal events
- Supervised Cab/air travel bookings for employees and processed invoices for the same
- Managed and facilitated Cargo and courier bookings for employees.
Executive
Ernst and Young services pvt Ltd
09.2015 - 05.2019
- Supervised the SOTC-Operations team responsible for managing hotel bookings for employees.
- Produced monthly decks, DSRs, and various reports as part of routine responsibilities.
- Maintained Vendor QBR reports and ensured adherence to SLAs with vendors.
- Managed employee inquiries concerning hotel bookings and the claims process.
- Managed both front and back-office operations efficiently.
- Operated the meeting room management system and enterprise reservation systems proficiently.
- Administered billing processes utilizing the OPRS tool and facilitated vendor empanelment.
- Coordinated internal and external corporate events, including food-related processes and arrangements.
- Prepared presentations for internal & external events for analyzing with the prospective of cost saving.
- Reviewed proposals from potential vendors before making purchasing decisions.
- Organized and facilitated regular meetings with senior management teams.
- Prepared presentations for internal and external stakeholders.
Senior Executive Administration
Frontline pack world
08.2012 - 08.2015
- Managed both front and back-end operations of the company, including handling call routing and responding to inquiries from the clients.
- Managed potential customers inquiries and supported the team in generating quotations.
- Processed the data of the company for market research.
- Supervised HR operations work – From hiring to exit process.
- Negotiated contracts with vendors to maximize cost savings while maintaining quality standards.
- Oversaw budgeting process for all departments ensuring resources were allocated appropriately.
- Facilitated communication between different departments resulting in improved collaboration among teams.
Front Office Executive
Baas projects pvt Ltd
12.2010 - 07.2012
- Managed both front and back-end operations of the company, including handling call and routing it to the concerned employee.
- Provided assistance to partners by managing their meeting schedules and calendars.
- Oversaw travel, hotel accommodations, and foreign exchange arrangements for senior management.
- Managed incoming and outgoing mail.
- Prepared general correspondence and customer assessments as needed.
- Occasionally worked on special projects - DSR for civil contracts.
- Received transactions data on daily basis and re-organized it for analysis.
- Contacted customers/agents to remove any discrepancy in the received data.
- Analyzed the results and recorded the fluctuations in the computed values as compared to the standard values.
- Mailed the analysis results with personal comments to higher authority for further processing.
- Updated the standard formulae and templates by monitoring the periodic modifications in the government policy for the real state sector.
- Processed the data with the help of the predefined formulae in the DSIIDC rules and regulations.
- Handled HR operations work also from hiring to exit process.
Education
Post Graduation Diploma - Marketing and Finance
IMT Ghaziabad
01.2013
Graduation - BBA - Management
Guru Jambheshwar University
01.2010
Class XII -
Shadley Public School
01.2007
Skills
- Organizational Development
- Workforce Planning
- Employee Relations
- Recruitment Strategies
- Talent Acquisition
- Legal Compliance
- Onboarding and Orientation
Marital Status
Married
Current Ctc
8.25 Lpa
Expected Ctc
30-40% Hike
Total Experience
13 Years
Personal Information
- Date of Birth: 07/24/90
- Gender: Female
Timeline
Assistant Manager - HR
Showtime events India Pvt Ltd
07.2023 - Current
Assistant Manager - Front Office and Facilities
Showtime events India Pvt Ltd
10.2022 - 07.2023
Senior Executive - Front Office and Facilities
Showtime events India Pvt Ltd
01.2020 - 10.2022
Executive
Ernst and Young services pvt Ltd
09.2015 - 05.2019
Senior Executive Administration
Frontline pack world
08.2012 - 08.2015
Front Office Executive
Baas projects pvt Ltd
12.2010 - 07.2012
Post Graduation Diploma - Marketing and Finance
IMT Ghaziabad
Graduation - BBA - Management
Guru Jambheshwar University
Class XII -
Shadley Public School
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