JYOTI KAUR
Bangalore
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at Customer management and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
DYNAMIC CUSTOMER SUCCESS MANAGER
ZSCALER | AMERICAS
Bangalore
11.2022 - 02.2023
- Handled a portfolio of 150+ customer accounts with an overall ARR of $17.89M
- Onboarded overall 5 customers on Zscaler’s Customer training portal while educating them on the same
- Played a key role in testing a new CRM tool ‘Planhat’ for the overall DCSM team of 20. Also, won the 'Planhat Champion' award for the quarter.
- Majorly responsible for Renewals, customer product adoption and handling escalations
- During my tenure as DCSM, I had an overall churn of $100K with an overall upsell of $89K
- Assisting Sales & the engineering team in building strategies for account growth or saving a churn.
- leveraged tools like LinkedIn Navigator, Zoominfo for reconfirming customer contacts and connecting with them.
- Consistent in achieving my OTRs and upsell targets.
- Won
CUSTOMER SUCCESS MANAGER
ZSCALER
11.2020 - 10.2022
- Accountable for a portfolio of 30 Enterprise & Commercial customers with an overall ARR of $4.3M
- Exapanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- A customer advocate & facilitator, assisting in product adoption, ensuring a successful experience via Strategic Business Reviews, proactive approach, and product guidance
- Insightful discussion on customers long & short-term goals and creating Customer Success Plans to create maximum ROI for the customers
- Instrumental in the early renewal and expansion of the customers subscription base
- Work collaboratively with the sales to develop account relationships and upsell opportunities
- Act as a point of escalations and sharing the feedback to internal teams. Working as a mediator between support & customer teams for quicker resolutions.
SENIOR CHANNEL CONSULTANT
MOXTRA SOLUTIONS
11.2019 - 11.2020
- Identify, and on-board new channel partners to build business in the European region
- Coordinate with partners to identify new business opportunities for revenue generation
- Educate partners on product portfolio and complimentary services offered
- Work with partners to conduct product presentations to end users
- Provide proposals, quotations, and pricings to partners
- Conduct business review with partners and recommend improvements.
Client Consultant
VirtusaPolaris
04.2019 - 10.2019
- Driving new sales and expanding existing business
- Quarterly meeting with the customers to understand the overall health of the account and advising on the pain areas
- Continuous interaction internally & externally for upsell and cross sell opportunities and account expansion
- Prospecting, effectively building and managing a sales pipeline by working with clients, channel partners, direct networks, marketing and campaign results
- Defining and setting up selling programs that produce consistent results
- Driving the proposal process and participating in the proposal development
- Planning campaigns, events and other pipeline building activities
Assistant Manager
MetricStream Infotech
Bangalore
04.2018 - 03.2019
- Directly managed a team of 4 Inside sales reps for the North America BFSI Segment.
- Zero attrition with sustainable employee growth structure in place.
- Carried an individual and team Sales qualified lead quota which I overachieved quarter on quarter.
- Developed strategic relationships with existing customers & partners.
- Strengthened promotional strategies to drive customer engagement and boost sales.
Senior Associate, Inside Sales
MetricStream Inc.
Bangalore
09.2014 - 03.2018
- Exceeded Targeted sales targets through continuous pursuit of new salesopportunities.
- Used Salesforce to maintain detailed contact logs and account records
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, and availability.
- Handled escalations and worked with support teams.
Education
PGDBM -
BHAGWAN MAHAVEER JAIN UNIVERSITY
01.2010 - 01.2012
Skills
Customer Relationship Management
undefinedCertification
ACTIVITIES
DIYs and Yoga
Like to keep myself busy with various DIY activities and doing Yoga daily.
Timeline
DYNAMIC CUSTOMER SUCCESS MANAGER
ZSCALER | AMERICAS
11.2022 - 02.2023
CUSTOMER SUCCESS MANAGER
ZSCALER
11.2020 - 10.2022
SENIOR CHANNEL CONSULTANT
MOXTRA SOLUTIONS
11.2019 - 11.2020
Client Consultant
VirtusaPolaris
04.2019 - 10.2019
Assistant Manager
MetricStream Infotech
04.2018 - 03.2019
Senior Associate, Inside Sales
MetricStream Inc.
09.2014 - 03.2018
PGDBM -
BHAGWAN MAHAVEER JAIN UNIVERSITY
01.2010 - 01.2012
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