Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Jyoti Khemka

Jyoti Khemka

Noida

Summary

Dedicated professional with expertise in Customer Relationship Management and Quality Management, adept at enhancing client satisfaction through effective tele calling and comprehensive client support. Proficient in document preparation and software handling, including PINGA SOLUTION and ERP systems, ensuring seamless operational efficiency. Committed to leveraging skills to drive organisational success and foster long-term client relationships.

Overview

12
12
years of professional experience

Work History

Project Coordinator

Capex Construction & Engineering Pvt Ltd
Noida
01.2026 - 04.2026

Project Coordinator

Capex Construction & Engineering Pvt. Ltd.

Key Responsibilities:

* Prepared and managed Quotations, Purchase Orders (POs), Challans, Gate Passes, Invoices, Running Bills, and Client Bills.

* Coordinated site material requirements with project teams and ensured timely procurement of materials.

* Managed material dispatch, tracked deliveries, and ensured timely availability of materials at project sites.

* Prepared Annexures, project-related documentation, and billing records with accuracy.

* Coordinated with vendors and suppliers for procurement, order processing, and delivery follow-ups.

* Managed project-wise documentation and maintained project files in an organized manner.

* Coordinated with site engineers, supervisors, and labour teams to ensure smooth project execution.

* Assisted in hiring staff and labour as per project requirements and coordinated manpower deployment.

* Maintained regular communication with clients, vendors, and internal teams for seamless project coordination.

* Followed up on client payments, vendor payments, and project billing documentation.

* Monitored project progress and ensured timely completion of administrative and coordination activities.

* Generated reports and maintained records using MS Excel & MS Word

Customer Relationship Manager

Professional Facility & Protection Pvt. Ltd.
04.2021 - 10.2022
  • Back office work
  • Client queries
  • Documents related work
  • Correspondence by mail and courier
  • Billing and vendor work
  • Attendance & HR related work

Customer Relationship Management

JNC CONSTRUCTION PVT. LTD.
Noida, UP
05.2018 - 03.2021
  • Handling PINGA SOLUTION Software (Generating Demands, Invoice, Receipt and New Application Entry, Back Entry) customer database.
  • Keeping track on Generating Demands and Reminders to customers accordingly the Payment Plan.
  • Reply to customers' queries and complaints via letters, phone and emails.
  • Processing of Booking Forms & All post sale Activities like- Preparing Allotment, Builder Buyer Agreement, Coordinating with Bank for loan purpose i.e (PTM, TPA, NOC), Preparing Debit Note and Credit Note Receipts etc.
  • Taking Transfers and Keeping records.
  • Coordinating with all the departments.
  • Keeping the customers update about the construction status and changes.
  • Verification/Calculation on Delayed Interest & Early payment rebate on customers payments.
  • Keeping Track on collection done and regular follow up for the dues.
  • Prepare MIS reports Daily/weekly/monthly to HOD.

Customer Relationship Management

HABITECH INFRASTRUCTURE LTD.
08.2016 - 05.2018
  • Handling a team for sales and tale sales for new business from corporate. Directly handling Major clients of Corporate sectors.
  • Follow's with the Clients for reference business from their relatives or friend circle. Responsible for all the queries of the client and site visit management of clients by v team members or by self.
  • Managing Site visits, Payment collections, Loan processing formalities, Mailers to the client and Registry formality of the property purchased by client.
  • HABITECH INFRASTRUCTURE LTD. - It's a building construction company in Noida. They deal in Flats, studio, high-rise building and commercial.

Assistant Officer

ERA INFRA ENGG.LTD.
Noida, UP
01.2014 - 08.2016
  • Supervise and manage all day to day client activities.
  • Provides customer support of up to managing director and other team member as necessary.
  • Fully handling client issue and resolution.
  • Customer management & office activities.
  • Updating client list.
  • Customer support with external agencies and client.
  • Handling software ERP.

Education

Bachelor of Fine Arts -

Mahatma Gandhi Kashi Vidyapeeth, University
01-2007

10+2 -

CBSE Board
01-2003

Skills

  • Project Coordination
  • Customer Relationship Management (CRM)
  • Vendor & Client Coordination
  • Material Planning & Dispatch
  • Billing & Documentation
  • Quotation & PO Management
  • Document Preparation
  • Client Support
  • Multitasking
  • Software Handling (ERP, PINGA Solution)
  • MS Excel & MS Word
  • Communication Skills

Interests

  • Listening to Music
  • Fitness & Yoga

Timeline

Project Coordinator

Capex Construction & Engineering Pvt Ltd
01.2026 - 04.2026

Customer Relationship Manager

Professional Facility & Protection Pvt. Ltd.
04.2021 - 10.2022

Customer Relationship Management

JNC CONSTRUCTION PVT. LTD.
05.2018 - 03.2021

Customer Relationship Management

HABITECH INFRASTRUCTURE LTD.
08.2016 - 05.2018

Assistant Officer

ERA INFRA ENGG.LTD.
01.2014 - 08.2016

Bachelor of Fine Arts -

Mahatma Gandhi Kashi Vidyapeeth, University

10+2 -

CBSE Board
Jyoti Khemka