Jyoti Kumari

Current Client: TIAA

• Oversee participant data maintenance, ensuring the accuracy and integrity of client records while strictly complying with ERISA regulations and special distribution guidelines to support smooth and efficient operations.
• Develop and implement SIPOC, HLPM, DTP, and SOP frameworks, driving process optimization and enhancing operational consistency across business functions.
• Process a wide range of financial transactions, including fund transfers, rebalancing, SIPs, and EFTs, alongside non-financial transactions such as ownership changes, beneficiary updates, and address modifications.
• Administer 403(b) and 401(k) plans, ensuring full regulatory compliance and adherence to company policies, while optimizing plan operations for efficiency and accuracy.
• Provide data-driven insights for continuous improvement, utilizing performance metrics and detailed observations to identify opportunities and enhance operational efficiency.

Client: The Standard (SIC)

• SME in managing end-to-end application workflows for the U.S. Insurance and retirement clients, ensuring regulatory compliance.
• Analyzed and summarized financial data related to coverage, investments, risk management, and financial planning.
• Collaborated with senior management to resolve client issues, and drive operational efficiency.
• Developed and implemented training programs to optimize team performance and skill development.
• Led process improvements using Lean methodologies, enhancing efficiency, and streamlining workflows.
• Maintained strong client communication to manage contract changes, cancellations, and new policy setups.
• Analyzed performance dashboards (TAT, RCA) to identify operational improvements and support TAT reduction initiatives.
• Acted as QA for the team, ensuring service quality, and issue resolution.
• Managed financial transactions, including wire transfers, ACH, DTCC funds, and retirement plan payments, ensuring accuracy and compliance.
• Ensured compliance with federal, state, and local financial regulations, including reviewing OFAC and FinCEN reports.
• Handled both financial and non-financial transactions (e.g., rebalancing, fund transfers, beneficiary updates) for various retirement accounts (IRAs, 401(k), 403(b), 457(b)).

• Review and verify the entire set of documents and information submitted by both the client and advisor, ensuring compliance with US state guidelines
• Processed both financial and non-financial transactions through the internal system, including creating annuity accounts for clients, organizations, estates, and trusts across multiple applications
• Handled transactions such as ownership changes, annuitant updates, beneficiary changes, name changes, POA adjustments, address updates, return mail, and maturity extensions, as well as financial transactions like fund transfers, SIPs, rebalancing, and EFTs
• Responsible for various account activities, such as fund transfers, portfolio navigator model changes, processing payments via wires and ACH, policy cancellations, and applying initial or additional amounts to newly purchased policies
• Created training plans, conducted training for new hires, prepared daily, weekly, and monthly reports, handled escalations in case of errors, coordinated daily and weekly meetings with onshore teams and senior management, suggested process improvements, and updated SOPs