Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic

Jyoti Kumari

Jaipur

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

11
11
years of professional experience

Work History

Sales Manager

RuSha Building Solution Private Limited
Sasaram
10.2024 - Current
  • Developed and executed sales strategies to drive revenue growth.
  • Conducted market analysis to identify new business opportunities and trends.
  • Collaborated with marketing team to create effective promotional campaigns.
  • Analyzed customer feedback to improve service quality and product offerings.
  • Established strong relationships with key clients to foster loyalty and retention.
  • Led cross-functional meetings to align sales objectives with company goals.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Directed and coordinated products, services and sales activities.
  • Oversaw regional and local sales managers and staff.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Identified and developed new markets for products or services.

Relationship Manager

ICICI BANK LTD
New Delhi
04.2023 - 08.2024
  • Built strong client relationships through regular communication and personalized service.
  • Managed account portfolios, ensuring client needs were met effectively and efficiently.
  • Conducted financial assessments to provide tailored banking solutions for clients.
  • Collaborated with internal teams to address client inquiries and resolve issues promptly.
  • Analyzed market trends to advise clients on investment opportunities and risks.
  • Developed customer engagement strategies to enhance satisfaction and loyalty.
  • Monitored compliance with banking regulations to maintain service quality standards.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Developed strategies to attract new customers while retaining existing ones.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Analyzed client financial statements to offer tailored advice and products.

CPA Manager

ICICI BANK LTD
Jaipur
03.2016 - 03.2019
  • Monitored credit granting and updating processes for personal loans to ensure accuracy.
  • Managed CAM process and underwriting for personal loan applications efficiently.
  • Oversaw CAM team, preparing detailed documentation for personal loans.
  • Coordinated with FI agency to verify customer information and obtain necessary reports.
  • Handled underwriting for personal loans, accommodating both low and high ticket sizes.
  • Ensured compliance by managing extensive paperwork for each client.
  • Analyzed clients' financial standings to support credit preparation decisions.
  • Conducted thorough telephonic due diligence for all customers to assess eligibility.

Asst. Manager-Key Accounts

DTDC Express Limited
Jaipur
08.2014 - 03.2016
  • Oversaw daily operations for logistics and delivery services at a leading express company.
  • Managed team performance to ensure efficient package handling and timely deliveries.
  • Coordinated with cross-functional teams to streamline processes and enhance service delivery.
  • Implemented safety protocols to maintain compliance with industry standards and regulations.
  • Directed inventory management practices to optimize resource allocation and minimize delays.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Oversaw marketing initiatives, increasing brand awareness and sales.

Education

MBA - FINANCE

Jaipur National University
Jaipur

M. Com - EAFM

University of Rajasthan
Jaipur

B.Com -

Shri Bhawani Niketan Girls P.G college
Jaipur

12th Sr.Secondary Education -

Vivekanand Vidhya Bhawan
Jaipur

Skills

  • Customer relationship management
  • Team leadership
  • Client retention
  • Data analysis
  • Problem solving
  • Product and service management
  • Direct sales
  • Cold calling
  • Lead generation
  • Operations
  • Excellent communication skills
  • Superb time management
  • Performance management
  • New business development
  • CRM software

Languages

English
First Language
Hindi
Proficient (C2)
C2

Disclaimer

I hereby declare that all the details furnished here are true to the best of my knowledge and belief Jyoti Kumari

Timeline

Sales Manager

RuSha Building Solution Private Limited
10.2024 - Current

Relationship Manager

ICICI BANK LTD
04.2023 - 08.2024

CPA Manager

ICICI BANK LTD
03.2016 - 03.2019

Asst. Manager-Key Accounts

DTDC Express Limited
08.2014 - 03.2016

MBA - FINANCE

Jaipur National University

M. Com - EAFM

University of Rajasthan

B.Com -

Shri Bhawani Niketan Girls P.G college

12th Sr.Secondary Education -

Vivekanand Vidhya Bhawan

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Jyoti Kumari