Jyoti Kumari
Senior Product Definition Analyst
Bangalore
Summary
I am currently looking for a full-time position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently and productively.
Overview
8
8
years of professional experience
Work History
EPS DCS
Amadeus
04.2023 - 05.2025
- EPS DCS is a team of 15 members including team lead and manager which handled issues related to airline domain which includes from SSCI check-in, kiosk, mobile, dapi, baggage, regulatory and many more.
- Our role is to handle the issues reported by the airline from their customers who travel domestically or internationally.
- Amadeus labs is a product based company and there are multiple airline which uses amadeus products for their convenience.
- Team Name: EPS DCS (Expert Product Support)
- Team Size: 15
- Role: Functional Testing
Merchandising (Product Creation System)
Quinbay
10.2021 - 03.2023
- Involved in design discussion.
- Understanding the requirement.
- Test case preparation using requirement documents.
- Performed Functional testing on the application.
- Perform Sanity testing.
- Doing cross browser testing.
- Involved in Database testing using SQL, Smoke as well as Regression testing.
- Filing and tracking bugs in Jira bug tracker.
- Debugging the issue.
- Checking logs in Splunk, Terminal, Kibana.
- Merchandising is a system where we deal with different types of product creation which is shown on the ecommerce sites. With product creation we have all types of category creation, attribute creation which is used for product creation.
- Project Title: Merchandising (Product Creation System)
- Testing: Manual And Automation
- Abstract Link: https://seller.blibli.com/
- Team Size: 23
BLIBLI (ECOMMERCE SITE)
Quinbay
11.2017 - 10.2021
- Created regression test cases, tested features of micro services.
- Performed smoke testing, system testing, regression testing and compatibility testing in browser like Chrome, Mozilla, Firefox, Safari.
- Creating and assigning bug in Jira, resolving issue within timeline and deploy the fix.
- Validated database by PG Admin (SQL) and Mongo DB.
- Checked Logs of a bug and DB Credential from Terminal (Using Unix).
- Written JMeter scripts of micro - Service API’s.
- Tested REST API.
- Configured continuous integration tool (Jenkins) for deployment.
- Checked deployment logs failure on Terminal.
- Blibli is an ecommerce site of Indonesia, where my role was to test micro-services used in Blibli website i.e., Authorization, Member, Cart, Order, Cart Center, Promotion, Loyalty, Auth, Message, Voucher, opt, History, etc.
- Project Title: BLIBLI (ECOMMERCE SITE)
- Testing: Manual Testing
- Abstract Link: https://www.blibli HYPERLINK "http://www.blibli.com/"i.com/
- Team Size: 15
Education
Master of Computer Applications - Computer Application
KIIT University
Bhubaneshwar 04.2001 -
Skills
Teamwork and collaboration
Friendly, positive attitude
Flexible and adaptable
Team management
Problem-solving
Multitasking
Timeline
EPS DCS
Amadeus
04.2023 - 05.2025
Merchandising (Product Creation System)
Quinbay
10.2021 - 03.2023
BLIBLI (ECOMMERCE SITE)
Quinbay
11.2017 - 10.2021
Master of Computer Applications - Computer Application
KIIT University
04.2001 -
Professional Summary as Product Analyst
- An expert product analyst experienced in Airline Domain in resolving the Customer Issue and providing them the quick resolution and resolving the issue with minimum assistance.
- Experience in handling products such as - SSCI, Baggage, Regulatory, Check-in, Flight etc.
- Handling customers issues and advising them with the solution or re-directing to different team to handle the issue which is from there end.
- Direct calls with the client (Airline) when needed for resolving the issue/ giving solution/ understanding their needs and requirements or making them understand the products.
- Resolving the incident within the given SLA and approaching the team for any issues faced.
- Follow up on the incidents to be completed with the SLA by the team.
- Making and handling documents and specs required for troubleshooting.
- Handling and grooming the newcomers in the team and giving them KT.
- Leading the team members for meetings and KTs given by other teams or by self.
- Team building, Communication skills.
- Strong analytical, problem-solving and communication skills, quick learning and ability to work on challenging problems.
Professional Summary As a QA
- A qualified QA professional experienced in software testing (manual).
- Web application testing like browser i.e., Firefox, Chrome, Incognito. Done using Mac OS as well as Windows.
- Involved in various phases of STLC like requirement analysis, analyze test results, test designing, test execution, defect tracking and reporting.
- Solid knowledge on SDLC, Defect Life cycle.
- Enhanced knowledge of software testing processes and methodologies in all phases of testing such as functional, regression, performance, user acceptance testing, smoke testing, compatibility testing, usability testing and cross browser testing.
- Involved in preparing test scenarios, test cases for desktop applications using various test design techniques.
- Experience in handling end-to-end testing responsibilities of a project individually.
- Expertise in defect tracking tool like JIRA.
- Very good understanding in Agile Testing Methodologies and process. Experience in providing Demo’s to Clients.
- Involved in Test Estimation, Tests Planning, Test Environments and Test Data.
- Worked with SQL, Oracle, Mongo DB, Postgres in my projects.
- Involved in API testing using j-meter and postman for various projects.
- Contribution on handling Production Issues.