Jyoti Kumari
Kolkata
Summary
Versatile SAP SD functional consultant with over 4 years of experience, including two full life cycle implementations and two support projects. Currently employed at Tata Consultancy Private Limited, specializing in business process mapping, configuration, and user training. Demonstrated ability to manage multiple projects effectively, leveraging strong analytical skills to deliver results. Excellent interpersonal skills enhance collaboration and client engagement.
Overview
8
8
years of professional experience
Work History
SAP SD Consultant
Tata Consultancy Services
05.2025 - Current
- Configured and assigned the SD enterprise structure, organisational units as per the Business Blue Print.
- Configured and customised components related to sales orders: sales document type, item categories, schedule line categories, and coping controls as per the client's business process requirements.
- Working as an OTC consultant in the agile model, using Jira as a supporting tool.
- Understand an AS-IS and design business blueprint.
- Prepared a business blueprint according to the requirements gathered in workshops, with gap analysis.
- Streamlined order-to-cash processes through effective SAP SD configuration, enhancing operational efficiency.
- Part of the successful implementation from ECC to S/4HANA.
- Mapped the sales process, billing process, and delivery process in the SAP system from the business process.
- Defined different organisational structures such as sales organisation, distribution channel, and plant.
- Worked on ATP configuration, set up of enterprise structure, and output determination.
- Worked on cut-over activity.
- Integration with FI, MM, and TM (Transport Management).
- Prepared functional specifications, configuration, and FUT documents.
- Performed testing such as unit testing, integration testing, and supported UAT.
- Provided training to end users and obtained sign-off for user acceptance testing.
- Providing day-to-day operational and process support to users.
- Working with users to find issues in the present system, providing solutions, and identifying business process improvements.
- Resolving maintenance issues and tickets in the area of sales and distribution processes within SLA.
- During the process of solving tickets, interact with the development team to carry out the missing configuration. In such cases, I delivered the process documentation, configuration documentation, training documentation, and testing documentation.
- Worked on debugging.
- Resolving any functional business issues across the production process using tools such as Service Now.
SAP SD Consultant
Tata Consultancy Services
03.2024 - 05.2025
- Responsible for gathering requirement analysis, and development of the application through interactions with business process owners in relation to legacy and current systems.
- Conducted unit testing, integration testing, and user acceptance testing.
- Worked on Credit Management, which includes setting up Automatic Credit Checks as per business requirements.
- Worked on change requests in accordance with business requirements.
- Configured and customised new sales document type, item category configuration, schedule line category, and number ranges.
- Worked on pricing, output determination, shipping point, plant, and route determination.
- Worked on various business processes, including third-party business processes, IPOs, and intercompany processes.
- Proactively monitored tickets pertaining to the OTC team and ensured that the tickets were resolved within the service level agreement.
- Handling month-end issues.
Analyst
Tata Consultancy Services
02.2022 - 03.2024
- Providing day-to-day operational and process support to users.
- Creating batch jobs in SAP support to collaborate with the Redwood team.
- Engaged with users to diagnose system issues and implemented solutions that improved business processes.
- Resolved maintenance issues and tickets within the SLA.
- Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
Associate
Tata Consultancy Services
11.2018 - 02.2022
- Monitored SAP systems to ensure 24/7 availability and performance stability.
- Performed batch job monitoring and resolved job failures.
- Monitored system logs, dumps, and authorisation issues.
- Proficient in analysing system alerts, troubleshooting issues, and ensuring high system availability.
- Ensured minimal downtime by proactive monitoring, and quick escalation.
- Managed real-time monitoring of SAP jobs, IDocs, and system performance.
- Participated in data consistency checks, system health monitoring, and performance evaluations.
- Demonstrated effective communication and interpersonal skills in issue resolution.
Education
Bachelor of Science - Computer Application
Ranchi Women's Collage
Ranchi, Jharkhand2018
Skills
- Order-to-Cash Process
- Quotation
- Enterprise Structure
- Shipping point determination
- Plant determination
- Route determination
- Item category determination
- Schedule line category determination
- Sales document type
- Output determination
- Training documentation
- Inbound and Outbound Delivery
- Configuration related to ATP
- Debit memo and credit memo request
- IDOC
- Configuration of condition types
- Condition tables
- Access sequence
- Determination of pricing procedures
- Maintenance of pricing procedures
- Partner determination
- Incompletion log
- SAP S/4HANA
Languages
English
Hindi
Timeline
SAP SD Consultant
Tata Consultancy Services
05.2025 - Current
SAP SD Consultant
Tata Consultancy Services
03.2024 - 05.2025
Analyst
Tata Consultancy Services
02.2022 - 03.2024
Associate
Tata Consultancy Services
11.2018 - 02.2022
Bachelor of Science - Computer Application
Ranchi Women's Collage