Jyoti Maheta
Ahmedabad
Summary
Dedicated Seniour assistant Service Manager known for achieving operational efficiency and enhancing customer satisfaction. Strong capabilities in transaction monitoring and risk assessment, ready to leverage expertise to support branch performance and compliance standards.
Overview
5
5
years of professional experience
Work History
Seniour assistant customer Service Manager
IDFC FIRST BANK LTD
Ahmedabad
09.2020 - Current
- Handling the branch operations activities
- Maintaining the code of Conduct of the bank and proper functioning of the branch.
- New account opening process ,customer requests, complaints ,resolve customer queries and grievance redressal.
- Assisted in managing customer service operations to enhance client satisfaction.
- Resolved customer inquiries and complaints using banking systems and protocols.
Education
MBA - Human Resources Management
R H Patel Institute of Management
Goblaj07-2021
BBA - Human Resources Management
Shree K J Patel BBA College
Kadi,06-2019
GSHSEB - 12th
Sanskar Kanya Vidhyalay
Nani Kadi03-2016
GSHSEB - 10TH
Shree Jagdishvari Sarva Vidhayalay
Mota Goraiya03-2014
Skills
- Customer Service
- Cash handling
- Problem Solving
- Financial Transaction
- Attention to Details
- Time management
- Operations management
- Compliance management
- Risk assessment
- Customer relationship management
- Effective communication
- MS office
- TallyERP
- Data analysis
Timeline
Seniour assistant customer Service Manager
IDFC FIRST BANK LTD
09.2020 - Current
MBA - Human Resources Management
R H Patel Institute of Management
BBA - Human Resources Management
Shree K J Patel BBA College
GSHSEB - 12th
Sanskar Kanya Vidhyalay
GSHSEB - 10TH
Shree Jagdishvari Sarva Vidhayalay