Summary
Overview
Work History
Education
Skills
Certification
Projects
Software Knowledge
Accomplishments
Languages
Timeline
Generic

Jyoti Matharu

New Delhi

Summary

A highly skilled and competent professional with around 15+ years of experience in operations management, team management, project management, escalation, client servicing, and finance (balance sheet reconciliations include bank reconciliation, posting journal, and accruals).

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager

EXL
Noida
07.2022 - Current
  • Led cross-functional teams to implement cost-saving initiatives.
  • Collaborated with stakeholders to align financial strategies with business objectives.
  • Ensured compliance with regulatory standards and internal policies consistently.
  • Streamlined financial processes to improve operational efficiency across departments.
  • Collaborated with external auditors during half and annual audits to ensure accuracy of financial statements.
  • Identified opportunities for cost savings through process improvements and automation initiatives.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Prepared Solvency II reports for external reporting.
  • Preparation of aged debtor reporting to book any provisions.
  • Approvals of journal postings.
  • Review and sign-off were provided for UATs performed during the transformation projects.
  • Ability to meticulously compare data sets and spot inconsistencies, discrepancies, or errors.
  • Managed and led book closing and reporting for assigned bank accounts, payroll, control accounts, and debtors and creditors, and ensured to close the books in a timely manner. Review and sign off on the reconciliation for monthly reporting. Manage the end-to-end reporting and accounting of the accounts.
  • Managed the migration of clients' business processes within multiple geographies. Liaison with stakeholders and different departments to streamline multiple processes.
  • Managed the process transition from onshore to offshore.
  • Anchor the key internal and external governance meetings, monitor adherence with engagement in order to sustain delivery predictability.

Lead Assistant Manager

EXL Services
Noida
09.2020 - 07.2022
  • Ensure complete adherence to defined SLAs and KPIs.
  • Managing transitions, start-ups, ramp-ups, and various other projects.
  • Supervise direct reports, and coach them, as appropriate, to develop skills and confidence in their ability to examine work processes, create solutions, and measure improvements.
  • Participating in client calibration calls on a day-to-day, weekly, or monthly basis to ensure that process gaps and errors are minimized according to the process parameters.
  • Identifying process improvement opportunities and areas/activities of automation, and working with the RPA team to develop the tools to automate the same.
  • Managing and controlling attrition and recruitment of the resources.
  • Providing assistance on month-end closing and reporting, besides ensuring that the current department changes hierarchy is updated in the system.
  • Preparation of various reports showing the current and future health of the process with regard to its expenses, Month-End Flash, Headcount, Weekly Dashboards, SDC Deck, P4P, bucket-wise aging with commentaries, and sharing them with stakeholders are a few reports that are prepared monthly.
  • Analyzing the data through various reports to determine the pain areas of the process and providing the end-to-end solution to the client to eliminate them.
  • Drive audit deliverables for successful closure.

Assistant Manager

EXL Services
07.2018 - 08.2020
  • Achieving a high level of client/customer satisfaction and appreciation by the clients for the same.
  • Ability to analyze escalations and proactively identify control measures.
  • Prepare the annual financial report for different legal entities by using the trial balance, P&L statement, balance sheet, and monthly transactions report.
  • Handling monthly provisioning, consolidation, reporting, and closing monthly invoicing for the entire process.
  • Closely working with the clients on providing value-added services and finding different ways to make the process activities faster and smoother.
  • Identifying improvement areas and implementing measures to maximize customer satisfaction levels.
  • Providing coaching and feedback to team members to enable them to improve their performance.
  • Responsible for daily, weekly, and monthly reconciliation, including month-end closure for bank, balance sheet, control, and payroll reconciliation, and reviewing them also for final approvals.
  • The team is responsible for extracting finance reports on a daily basis from Oracle and reconciling them with the cashbook.
  • Daily reconciliation of various accounts in different ERPs: Oracle, Fusion, ARCS, MS Access Database, Pulse, Intellimatch (Sun Guard), TM1, and vintage systems like IS2000, UIS, and Mainframe.
  • Rectification of accounting errors by analyzing the nature of transactions.
  • Debtor and creditor daily and monthly reconciliations, balance sheet, payroll, and control account reconciliations.

Group Leader

EXL Services
07.2014 - 06.2018
  • Worked as a Group Leader with expertise in providing end-to-end claims solutions across various domains of home claims, motor, pet, and subrogation.
  • Expertise in reporting the process to the client and senior management, and providing solutions.
  • Led and mentored team members to facilitate claims and operations for the client, and acted as a liaison for the client and its vendor.
  • Worked on a Black Belt project to reduce the overall cost of the business for the client, which reduced the cost by 40%.
  • Regular audits of the entire team to ensure 100% quality, and giving regular feedback to ensure the same.
  • Team handling and ensuring that all service levels are met.
  • Assisting Ops-AMs in identifying training needs for the agents, and process-level issues that can help improve performance.
  • Brief new agents on joining the process, and explain how the quality function operates in the process.
  • Coordinate all process improvement initiatives.
  • Implementing quality improvement measures for continual improvement in the services, ensuring higher customer satisfaction metrics.
  • Preparing weekly and monthly reports related to the process.

Claims Analyst

EXL Services
11.2010 - 06.2014
  • Examine claims investigated by the Insurance adjuster
  • Pay and process claims with designated authority level
  • Follow up suppliers over a call for settlement of the claims

Customer Care Executive

SPARSH India PVT Ltd
11.2006 - 09.2010
  • Worked in a collections process for CITI Bank in SPARSH BPO.
  • Contacting customers for their monthly dues.
  • Co-ordinate with Internal teams to collect the dues from customer
  • Resolved complaints from the customers and billing discrepancies & approving waiver from case to case to basis.
  • Handling escalation calls

Education

MBA - Finance

Institute of Management Technology (IMT)
Ghaziabad
01-2024

Bachelor of Commerce -

Delhi University
01.2009

10+2 from CBSE Board -

01.2004

Skills

  • Financial analysis
  • Auditing procedures
  • Process automation
  • Data reconciliation
  • Stakeholder collaboration
  • Team leadership
  • Problem solving

Certification

  • IFRS 17 - Overview
  • Asset and Yellow Belt Train the Trainer
  • Business writing skills
  • Team and time management
  • Lean

Projects

Finance Transformation Project, EXL

Worked on the Finance Transformation Project with the onshore team

Coordinate with teams to provide end-to-end process flow of the processes

Performed system integration testing (SIT), and raised defect

Prepared test scripts

Worked as a liaison between the FTP team and operations to share updates, issues, and provide end-to-end resolution

Worked as a SME at the time of UAT, and raised defects

Driven the SOP amendment and updating process for the entire finance area

Control remediation program for bank and integrity reconciliations

Successfully implemented a control remediation program and strengthened controls and efficiency for cash and integrity records to have end-to-end visibility on the open items.

Developed and implemented risk categorization of bank/balance sheet reconciliations in the FC pack.

Created a standardized template based on the new categorization of all cash receipts.

Testing to map end-to-end categorization to the financial controller pack, prioritizing risk to highlight it to the FC committee.

Completed end-to-end mapping of integrity reconciliation with balance sheet reconciliation.

Developed a monthly dashboard to support financial control pack reporting, and strengthen data governance.

Implementation of CAMT.053 bank statement

Supported implementing the CAMT.053 bank statement across all bank accounts, which is replacing the existing statement MT940

Recommended and successfully implemented 69 new auto-match rules across multiple bank accounts for enhancing the first-pass match percentage, which reduced the manual efforts by 40%

Software Knowledge

ARCS: Account Reconciliation Cloud Service

Oracle Cloud

Guidewire

Billing and Policy Center

Intellimatch

Mainframe

IS2000

UIS

Accomplishments

  • Won one of the renowned Chief Executive Awards in 2021 and 2023
  • Nominated for the Chieft Executive Awards during 2012, 2013, 2022, and 2023

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2

Timeline

Manager

EXL
07.2022 - Current

Lead Assistant Manager

EXL Services
09.2020 - 07.2022

Assistant Manager

EXL Services
07.2018 - 08.2020

Group Leader

EXL Services
07.2014 - 06.2018

Claims Analyst

EXL Services
11.2010 - 06.2014

Customer Care Executive

SPARSH India PVT Ltd
11.2006 - 09.2010

MBA - Finance

Institute of Management Technology (IMT)

Bachelor of Commerce -

Delhi University

10+2 from CBSE Board -

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Jyoti Matharu