Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Jyoti Mishra

Jyoti Mishra

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Team Lead

AGS Health
Jaipur
03.2023 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Adjusted equipment to meet different productivity levels.
  • Directed and supervised team of 16 engaged in one goal and bonding development.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Designed strategic plan for component development practices to support future projects.
  • Audited team performance with production quality standards.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Quality Analyst

Pacific An Access Healthcare
Noida
08.2021 - 03.2023
    • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
    • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
    • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
    • Analyzed quality and performance data to support operational decision-making.
    • Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
    • Created and revised procedures, checklists and job aids to reduce errors.
    • Defined and implemented quality initiatives to reduce risk.
    • Developed and maintained quality assurance procedure documentation.
    • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
    • Participated in departmental meetings to establish short- and long-term strategy.
    • Edited, proofed and critiqued internal documents to improve clarity.
    • Implemented test scripts and recorded results.
    • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
    • Collected and analyzed data and initiated improvements to increase security and performance.

Accounts Receivable Specialist

Pacific An Access Healthcare
Noida
06.2020 - 06.2021
    • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
    • Maintained account accuracy by reviewing and reconciling checks monthly.
    • Managed complex finance projects under direction of senior management to meet deadlines.
    • Verified deposits, rectified discrepancies and processed end-of-day paperwork using Resolve with 97-100% accuracy.
    • Reviewed account data and activity to devise financial estimation reports and adjustments.
    • Managed complex problem-solving for upper management in order to complete projects on-time.
    • Supported management by processing invoices and documents with consistent on-time delivery.
    • Handled day-to-day accounting processes to drive financial accuracy.

Accounts Receivable Specialist

EYE-CARE Leaders
Noida
09.2018 - 12.2019
    • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
    • Maintained account accuracy by reviewing and reconciling checks monthly.
    • Managed complex finance projects under direction of senior management to meet deadlines.
    • Reviewed account data and activity to devise financial estimation reports and adjustments.
    • Managed complex problem-solving for upper management in order to complete projects on-time.
    • Supported management by processing invoices and documents with consistent on-time delivery.
    • Handled day-to-day accounting processes to drive financial accuracy.

Account Receivable Specialist

R1 RCM
Gurgaon
03.2016 - 06.2018
    • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
    • Maintained account accuracy by reviewing and reconciling checks monthly.
    • Managed complex finance projects under direction of senior management to meet deadlines.
    • Reviewed account data and activity to devise financial estimation reports and adjustments.
    • Managed complex problem-solving for upper management in order to complete projects on-time.
    • Supported management by processing invoices and documents with consistent on-time delivery.
    • Handled day-to-day accounting processes to drive financial accuracy.

Process Developer

Mercer India Pvt LTD.
Gurgoan
09.2013 - 12.2015
    • Developed team communications and information for meetings.
    • Collaborated with team members to achieve target results.
    • Monitored company inventory to keep stock levels and databases updated.
    • Led projects and analyzed data to identify opportunities for improvement.
    • Learned new skills and applied to daily tasks to improve efficiency and productivity.
    • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
    • Participated in team-building activities to enhance working relationships.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Used coordination and planning skills to achieve results according to schedule.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Improved operations through consistent hard work and dedication.

Customer Service Associate

Genpact
Gurgoan
09.2012 - 09.2013
    • Developed and actualized customer service initiatives to decrease wait times.
    • Resolved concerns with products or services to help with retention and drive sales.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Responded to customer calls and emails to answer questions about products and services.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Bachelor of Commerce - Commerce

University of Delhi
New Delhi
07.2006 - 2010.05

Skills

Quality Improvement

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Accomplishments

  • Used Microsoft Excel to develop trends and quality parameter tracking spreadsheets.
  • Used Microsoft Excel to develop Process SOP to avoid critical errors.

Timeline

Team Lead

AGS Health
03.2023 - Current

Quality Analyst

Pacific An Access Healthcare
08.2021 - 03.2023

Accounts Receivable Specialist

Pacific An Access Healthcare
06.2020 - 06.2021

Accounts Receivable Specialist

EYE-CARE Leaders
09.2018 - 12.2019

Account Receivable Specialist

R1 RCM
03.2016 - 06.2018

Process Developer

Mercer India Pvt LTD.
09.2013 - 12.2015

Customer Service Associate

Genpact
09.2012 - 09.2013

Bachelor of Commerce - Commerce

University of Delhi
07.2006 - 2010.05
Jyoti Mishra