Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Jyoti Mishra
New Delhi
Summary
Overview
2026
years of professional experience
Work History
Pacific An Access HealthcareDelhi
Team Leader
04.2024 - Current
Job overview
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
AGS HealthDelhi
Team Lead
3 2023 - 03.2024
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Adjusted equipment to meet different productivity levels.
- Directed and supervised team of 16 engaged in one goal and bonding development.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Designed strategic plan for component development practices to support future projects.
- Audited team performance with production quality standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Pacific An Access HealthcareDelhi
Quality Auditor
06.2020 - 03.2023
Job overview
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed complex finance projects under direction of senior management to meet deadlines.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Resolve with 97-100% accuracy.
- Reviewed account data and activity to devise financial estimation reports and adjustments.
- Managed complex problem-solving for upper management in order to complete projects on-time.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Then I got Promoted As Qualty auditor
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzed quality and performance data to support operational decision-making.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Created and revised procedures, checklists and job aids to reduce errors.
- Defined and implemented quality initiatives to reduce risk.
- Developed and maintained quality assurance procedure documentation.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Participated in departmental meetings to establish short- and long-term strategy.
- Edited, proofed and critiqued internal documents to improve clarity.
- Implemented test scripts and recorded results.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Collected and analyzed data and initiated improvements to increase security and performance.
EYE-CARE LeadersDelhi
Accounts Receivable Specialist
09.2018 - 12.2019
Job overview
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed complex finance projects under direction of senior management to meet deadlines.
- Reviewed account data and activity to devise financial estimation reports and adjustments.
- Managed complex problem-solving for upper management in order to complete projects on-time.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
R1 RCMDelhi
Account Receivable Specialist
03.2016 - 06.2018
Job overview
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed complex finance projects under direction of senior management to meet deadlines.
- Reviewed account data and activity to devise financial estimation reports and adjustments.
- Managed complex problem-solving for upper management in order to complete projects on-time.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
University of Delhi
Bachelor of Commerce from Commerce
University Overview
Skills
Training implementation
Operations monitoring
Performance testing
Report creation
Accomplishments
Accomplishments
- Used Microsoft Excel to develop trends and quality parameter tracking spreadsheets.
- Used Microsoft Excel to develop Process SOP to avoid critical errors.
Languages
Hindi
Upper intermediate
English
Upper intermediate
Punjabi
Elementary
Personal Information
Personal Information
Timeline
Team Leader
Pacific An Access Healthcare
04.2024 - Current
Quality Auditor
Pacific An Access Healthcare
06.2020 - 03.2023
Accounts Receivable Specialist
EYE-CARE Leaders
09.2018 - 12.2019
Account Receivable Specialist
R1 RCM
03.2016 - 06.2018
University of Delhi
Bachelor of Commerce from Commerce
Team Lead
AGS Health
3 2023 - 03.2024
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