Jyoti Parmar
MUMBAI
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
17
17
years of professional experience
Work History
Insurance Agent
Turtlemint
01.2022 - 12.2023
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Maintained high standards of customer service by building relationships with clients.
DM Duty Manager
O2 SPA
07.2017 - 03.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
Floor Manager
AKS Cosmetic Clinic | Salon & Spa
10.2013 - 06.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed team of 10 employees to maintain smooth-running operations of salon floor
Floor Manager
Envi Salon and Spa
12.2012 - 07.2013
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
Salon Manager cum Salon Administrator
Manzoor Khan Salon and Spa
10.2010 - 11.2012
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Scheduled employees to maintain adequate coverage during business hours.
- Cross-sold and up-sold new haircare products, increasing earnings [99] % per month.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Achieved personal sales goals by upselling products to meet individual needs.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Prepared billings and estimates for customers.
Check Associate
Hypercity Retail India Ltd
01.2008 - 04.2009
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Reception cum Computer Operator
Shriji Imagined Diagnostic Center Pvt. Ltd
04.2007 - 09.2007
- Generated reports covering details about data, system operation, and error monitoring.
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Commerce.
University of Mumbai
Mumbai, India01.
S.S.C -
Vrajlal Parekh Vidyanidhi High School
Mumbai, India03.2005
H.S.C -
Vidyanidhi Jr College Of Commerce
Mumbai, India03.2007
Languages
English
Hindi
Gujarati
Marathi
Tamil
Other Qualifications
- Done Tally 9 From Raj Computer Academy. year 2007
- Done Ground Handling Staff Causer From Livewel Aviation Services Pvt Ltd. year 2009
- Digital Marketing
Job Profile
- Attending Customers
- Solving Customers Problem
- Logistic Work
Personal Information
Address : S.R.A Building, Balding NO.1, A-wing,
10th Floor, Flat No.1007,
Jankalyan Nagar,
Near Sammelan Hotel,
Dahisar (E) Mumbai - 40068
Date of Birth : 2nd Oct
Professional Title : Salon Manager
Hobbies and Interests
- Traveling
- Music
- Cooking
Additional Information
A passionate and results-driven Salon Manager with over [X years] of experience in the beauty industry. Known for my strong leadership skills, attention to detail, and ability to foster a positive and creative work environment. I thrive in fast-paced settings and am committed to delivering exceptional service and quality to clients. My goal is to inspire and mentor my team to achieve their full potential while driving the salon's success. I have a keen eye for industry trends and a deep understanding of what it takes to keep clients satisfied and loyal.
Timeline
Insurance Agent
Turtlemint
01.2022 - 12.2023
DM Duty Manager
O2 SPA
07.2017 - 03.2021
Floor Manager
AKS Cosmetic Clinic | Salon & Spa
10.2013 - 06.2017
Floor Manager
Envi Salon and Spa
12.2012 - 07.2013
Salon Manager cum Salon Administrator
Manzoor Khan Salon and Spa
10.2010 - 11.2012
Check Associate
Hypercity Retail India Ltd
01.2008 - 04.2009
Reception cum Computer Operator
Shriji Imagined Diagnostic Center Pvt. Ltd
04.2007 - 09.2007
Bachelor of Commerce.
University of Mumbai
S.S.C -
Vrajlal Parekh Vidyanidhi High School
H.S.C -
Vidyanidhi Jr College Of Commerce
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