Jyoti Pruthi
Panipat
Summary
Dynamic and results-driven Business Analyst with nearly a decade of experience in analyzing, configuring, and testing systems to deliver tailored solutions for clients in the Health and Welfare domain. With 9.7 years of expertise across leading organizations such as Buck, the Department of Science & Technology, Conduent, and Aon Hewitt, I have a proven track record of managing end-to-end software delivery—ranging from requirement gathering and design to go-live and production support.
Possessing a strong background in Quality Assurance (QA), I excel in identifying system weaknesses, troubleshooting, and proposing innovative solutions that enhance product quality and user experience. My ability to collaborate with cross-functional teams has consistently resulted in improved product outcomes, higher customer satisfaction, and a significant reduction in system errors. Adept at navigating complex project environments, I am committed to delivering high-quality solutions that meet client needs while driving business growth and operational efficiency.
Seeking challenging roles where I can continue my professional growth and make a meaningful contribution as a key asset to the organization.
Overview
12
12
years of professional experience
Work History
Senior QA Analyst
Gallagher
Chandigarh
09.2022 - Current
- Working in a UK Health Implementation team where responsible for doing QA/Testing for the multiple clients
- Hands on experience on business requirements analysis, preparing QA Test Cases, Test Execution, implementation of deliverables and testing the product in order to deliver a quality product
- Closely working with onshore Consultants and Configurators (Romania & UK) for the UK HW Benefits
- Using the Jira tool for the SDLC cycle where using the End to End flow
- Understanding of Project Life Cycle, SDLC and STLC
- Responsible for the QA of Benefits, Life Events, Communications, Payroll reports, Provider reports modules
- Leading Daily Internal HW UK QA huddle to discuss the daily tasks to be performed for each QA member
- Managing multiple clients simultaneously for the QA
- Ownership is full for allocated clients in QA
- Active Participation with Project Managers, Consultants and Developers calls in a weekly client call
- Sending my monthly/Weekly Jira tasks and bugs reports to the onshore team and offshore team as required
- Doing closely all the payroll reports and provider reports testing with creating the self-made SQL queries in SQL server for the validation purpose
- Doing Verification/Validation of the changes in the system in the inbuilt tool (Delta+ Portal) under both UAT and Live Environment
- Responsible for providing the trainings to both Onshore and offshore folks on QA modules to team members
- Creation and execution of the Test plans & Test cases using excel format along with QA checks and QA scoping
- Raising defects as per Defect Management life cycle and validating the same after reverted back through Jira
- Participating in the Daily team connect and Ad hoc huddles as required
- Participating in the Defect triaging calls to discuss the severity, Priority, risk, impacts and ETA
- Responsible for reporting the team’s Daily/weekly/Monthly report to the Manager as required
- Developed and maintained test plans, cases, scripts, and data for manual and automated testing.
- Reviewed requirements documents and developed test plans to meet customer objectives.
- Performed functional, integration, system testing, regression testing as well as user acceptance testing.
- Monitored and facilitated bug resolutions to optimize software.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
Department of Science & Technology
02.2020 - 09.2022
- Preparing and managing Travel Allowances, Children Education Allowances and Leave Travel Concession reimbursement claims
- Administration of pay bill for the employees
- Importing data of all employees and storing them on online portal making it digitally available through EHRMS (Electronic Human Resource Management System)
- Payment and Exchequer control, accounting of receipts (Taxable and Non-Taxable), preparing of accounts reports through PFMS tool
Business Analyst
Conduent Business Services
03.2015 - 11.2017
- Worked as a Business Analyst in the US health Implementation team where responsible to implement the new clients
- Creation of SQL database objects like tables, store procedure, etc
- In order to configure and implement system
- Responsible for moving object to various environments
- Participating in client interactions for requirements elicitation and working with technical teams in order to provide solutions for design and development
- Pointing the gaps in requirements produced by the client
- Setting up daily status meetings
- Providing effort estimates for implementing new functionalities and for change requests on existing ones
- Executed Unit Testing, Functional Testing, User Acceptance testing (UAT) & Regression Testing, Retesting and proficient in Test Case Writing, Test Case identification, Test Case Execution, Defect Tracking and Status Reporting
- Discover Defects & find resolution in co-ordination with Development teams
- Setting the priority and severity for a Defect
- Conducting Knowledge Transfer sessions & mentoring recruits to improve workflow and to streamline project completion
- Basic Knowledge of Automation Selenium using Eclipse with Java
Aon Hewitt
11.2012 - 02.2015
- Worked on Health & Welfare Implementation team for the Medium/Small Market clients (Advantage system)
- Analyzing client BRDs and responsible for creating the UAT test plans and executing them for functional, database, regression and smoke testing
- Involved in testing during the system testing/ UAT phase and participation in daily UAT huddles
- Expertise in System testing, Web Testing and Mobility
- Test Management and Defect Management using QC and Knowledge Base (KB)
- Actively participating in teamwork activities which include sharing our experience and knowledge with peers
- Involved in upgrade of portal for the legacy clients
Education
B.Tech - CSE
S.D.Institute of Tech & Management -KUK
08-2012
CBSE XII -
DAV Public School, Huda, Panipat
Panipat05-2008
CBSE X -
DAV Public School, Huda, Panipat
Panipat05-2006
Skills
- C
- C
- SQL
- HTML
- MS-SQL Server 2012
- Sybase
- Waterfall Methodology
- Agile methodology
- Windows 98/200X/XP/7/10
- MS Office
- HP Quality Center
- KLG Tools
- JIRA
- Mantis
- Confidence
- Smart Worker
- Good Analytical skills
- Exceptional Problem Solving skills
- Outstanding communication skills
- Ownership qualities
- Good team player
- Flexibility
- Test case development
- User Acceptance Testing
- Requirements Analysis
- Correction action planning
- Continuous Improvement
- SQL understanding
- Requirements Gathering
- Defect tracking
- Quality Improvement
- Training material development
- Report creation
- Usability Testing
Accomplishments
- Plaudit award, 12/13, Acknowledged by client for providing deliveries with utmost Quality and timeliness of project.
- Eagle Squad Award, 03/15, Awarded for outstanding performance.
- Gold Award, 09/23, Awarded for outstanding performance.
- S.D.Institute of Tech & Management -KUK, B.Tech (CSE), 81, 2008-2012
- DAV Public School, Huda, Panipat, CBSE XII, 78, 2007-2008
- DAV Public School, Huda, Panipat, CBSE X, 79, 2005-2006
Career Summary
As a Senior QA Analyst at Gallagher since September 2022, I have been instrumental in analyzing business requirements, translating them into clear, high-level documents, and ensuring the quality of products through meticulous verification and validation processes. Prior to this, I worked with the Department of Science & Technology (Feb 2020 - Sept 2022), where I managed travel allowances, payroll administration, and streamlined employee data management processes. My role at Conduent Business Services (Mar 2015 - Nov 2017) as a Business Analyst involved working on US Health Implementation projects, focusing on system configuration and database management through SQL. Earlier, at Aon Hewitt (Nov 2012 - Feb 2015), I contributed to Health & Welfare implementations by analyzing client BRDs and supporting UAT and regression testing, ensuring seamless system delivery.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Senior QA Analyst
Gallagher
09.2022 - Current
Department of Science & Technology
02.2020 - 09.2022
Business Analyst
Conduent Business Services
03.2015 - 11.2017
Aon Hewitt
11.2012 - 02.2015
B.Tech - CSE
S.D.Institute of Tech & Management -KUK
CBSE XII -
DAV Public School, Huda, Panipat
CBSE X -
DAV Public School, Huda, Panipat
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