Open To Work
Jyoti Puri
New Delhi
Work Preference
Summary
Dedicated online tutor with expertise in customer support and conflict resolution. Proven ability to guide students through challenging subjects while managing complaints effectively.
Overview
6
6
years of professional experience
Work History
Online Tutor
Self
08.2023 - 08.2026
- Provided support in subject-specific areas, including math and science topics.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Completed online courses in various subjects
Complaints Manager
Home shop 18
Delhi
08.2020 - 11.2023
Handled of customers' complaints regarding the product and solved their issues
- Managed customer complaints through effective communication and conflict resolution.
- Analyzed feedback trends to identify areas for service improvement.
- Collaborated with teams to enhance customer experience initiatives.
- Developed training materials for staff on complaint handling procedures.
Education
A Level Course From Doeacc
DelhiSkills
- Subject-specific tutoring
- Curriculum development
- Online assessment tools
- Virtual classroom management
Timeline
Online Tutor
Self
08.2023 - 08.2026
Complaints Manager
Home shop 18
08.2020 - 11.2023
A Level Course From Doeacc