JYOTI RANI
Tableau Developer
New Delhi
Summary
Dynamic professional with over 3 years of experience in data visualization, specializing in transforming complex datasets into actionable insights. Proven expertise in utilizing Tableau to design and implement impactful dashboards and reports that enhance decision-making processes. Strong commitment to fostering team collaboration and adaptability ensures alignment with evolving project requirements. Recognized for consistently delivering results that drive data-informed strategies and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Tableau Developer
Scalepally
07.2024 - Current
- Developed interactive Tableau dashboards and reports for the telecom, pharma, and automotive industries, driving data-driven decision-making.
- Designed and published 10+ dashboards to track KPIs, including customer behavior, sales performance, and market trends.
- Integrated data from multiple sources, like Cloudera, Jira, CSV, and Excel, to ensure seamless data preparation and analysis in Tableau.
- Managed task assignments through Jira, monitoring progress, and ensuring timely project delivery.
- Led requirement-gathering sessions with business stakeholders; documented detailed requirements in the BRD, and use cases.
- Performed basic ETL tasks in Power BI using Power Query, including data cleaning and merging datasets.
- Created dashboards for the Inspection project in Power BI to monitor inspection rates, vendor performance, and season-wise performance.
- Designed Power BI reports with slicers, charts, RLS, and KPI cards for better data insights.
- Implemented Git-based version control for Tableau (TWB) and SQL files to maintain a clean history, ensure collaborative development, and avoid overwriting issues.
- Optimized dashboard performance by utilizing best practices in data extraction, filtering, and aggregation techniques.
- Implemented row-level security measures within Tableau to ensure proper access controls over sensitive information while maintaining compliance with industry regulations.
- Enhanced data visualization capabilities by designing and implementing interactive Tableau dashboards.
- Worked closely with data engineers and business analysts to validate data sources and ensure accuracy in reporting.
Tableau Developer
TrueBlue India
09.2021 - 03.2024
- Maintained dynamic Tableau dashboards for internal stakeholders, transforming raw data into actionable business intelligence.
- Coordinated with 5+ cross-functional teams to define and refine dashboard specifications, ensuring alignment with business goals.
- Crafted custom visualizations, including Dual Combination Charts, Donut Charts, and Butterfly Charts, to elevate data storytelling and clarity.
- Deployed and shared interactive reports using Tableau Server and Tableau Online, enabling seamless access for business users and decision-makers.
Customer Service Executive
British Telecom
09.2019 - 09.2021
- Facilitated exceptional customer service for 100+ clients monthly, effectively addressing and resolving 50+ billing-related concerns
- Maintained a 95% customer satisfaction rating through proactive communication and swift issue resolution
- Mastered product knowledge to guide customers efficiently and deliver accurate information
- A major telecommunications company
Team Member
FIS
06.2018 - 08.2019
- Oversaw 75+ billing inquiries daily, ensuring high-quality support and precise resolution of customer concerns
- Mentored and trained 10+ new chat support agents, boosting first-call resolution rates by 20%
- Secured a 95%+ customer satisfaction rating for billing chat support consistently over a year
- Recreated complex billing issues for 300+ customers monthly, guaranteeing timely and satisfactory outcomes
- A global leader in technology and services for financial institutions
Customer Service Associate
Concentrix
06.2016 - 06.2018
- Handled 75+ calls daily, efficiently processing 300+ orders monthly and resolving 80% of complaints during the initial contact
- Managed 40+ escalated cases each month, achieving a 95% resolution rate
- Trained quarterly training sessions for 50+ agents on emerging technologies, enhancing first-call resolution by 20%
- A global provider of customer experience solutions
Education
B.A. - Mass Communication, Advertisement, and Journalism
Mahatma Gandhi University
New Delhi, India08.2016
Skills
Tableau Desktop
Timeline
Tableau Developer
Scalepally
07.2024 - Current
Tableau Developer
TrueBlue India
09.2021 - 03.2024
Customer Service Executive
British Telecom
09.2019 - 09.2021
Team Member
FIS
06.2018 - 08.2019
Customer Service Associate
Concentrix
06.2016 - 06.2018
B.A. - Mass Communication, Advertisement, and Journalism
Mahatma Gandhi University