Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Accomplishments
Timeline
Generic

JYOTI RAWAT

German Language Operation Roles||Quality Assurance||Trainer||Lead||
Bangalore

Summary

Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Senior Quality Assurance Analyst

Concentrix Daksh Services India Pvt. LTD.
Bangalore
04.2022 - Current

• Developing creative methods and processes to improve the core metrics based on audit findings.

• Conducting process adherence based audits identifying process deviations and best practices

• Audit feedback with Investigator / Team managers, Highlighting low, mid and focus areas where applicable.

Investigator German Language Expert

Amazon Development Centre India Pvt Ltd
Hyderabad
04.2017 - 11.2021

• Researches and evaluates facts surrounding buyer and/or seller transactions.

• Takes appropriate action on investigated transactions based on established SOPs and tools.

• Documents their actions by providing detailed annotation

Customer Care Executive

Concentrix Daksh India Pvt. Ltd
Gurgaon, Haryana
09.2014 - 03.2017

• Resolve customer complaints via email. Use the telephone to reach out to the customer and verify details.

• Account Information, Greet customer warmly and ascertain Problem reason for calling or mailing.

• Cancel or upgrading account, Assist with Placement of orders, refund or exchange .

Education

MBA - Executive

Bharati Vidyapeeth Deemed University
Delhi
07.2020 - 07.2022

Bachelor of Arts - Political Science

Guru Nanak Dev Khalsa Collage Delhi University
New Delhi
06.2010 - 07.2013

Certificate - German Studies

Goethe Institute Max Mueller Bhavan
Connaught Place
04.2013 - 07.2014

Certificate - Japanese Studies

Japan Foundation
New Delhi
08.2021 - Current

Skills

Defect investigations

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Additional Information

At Amazon Development Centre India Pvt Ltd


Team Engagement


  • I am the Engagement POC and take care of the engagement activities within my process. Communications PO .

Communications POC


  • SPOC for monthly team quiz for sharing questionnaires and surveys to the communications team which is run by the senior leadership.


Newsletters


• I am responsible for the Newsletters published quarterly which give insights about the performance and achievements of a team for that particular quarter.


Defect Reduction Program


• Successfully formulated the plan with language org manager in order to reduce fraud action defects.

• Relentlessly auditing all Fraud action defects, providing feedback and making action plan on weekly basis and preparing documents as per RCA


Business improvement process:


  • I have been a part of DD-Metrics Goal Communication Q4’19 from DE org and contributed my insight supported execution of new internal organization nautilus tool. other things one finds interesting to write about.






Interests

For Consistent achiever of “Employee of the month “ awards (based of performance and behavior)

BRI MO Topper on (monthly based)

Quality star

People choice award

Accomplishments

  • An Innovative
  • Eye for detail
  • Curious Learner Efficient
  • Under pressure Worker
  • Creative Writing Debating Online Research

Timeline

Senior Quality Assurance Analyst

Concentrix Daksh Services India Pvt. LTD.
04.2022 - Current

Certificate - Japanese Studies

Japan Foundation
08.2021 - Current

MBA - Executive

Bharati Vidyapeeth Deemed University
07.2020 - 07.2022

Investigator German Language Expert

Amazon Development Centre India Pvt Ltd
04.2017 - 11.2021

Customer Care Executive

Concentrix Daksh India Pvt. Ltd
09.2014 - 03.2017

Certificate - German Studies

Goethe Institute Max Mueller Bhavan
04.2013 - 07.2014

Bachelor of Arts - Political Science

Guru Nanak Dev Khalsa Collage Delhi University
06.2010 - 07.2013
JYOTI RAWATGerman Language Operation Roles||Quality Assurance||Trainer||Lead||