For Consistent achiever of “Employee of the month “ awards (based of performance and behavior)
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
• Developing creative methods and processes to improve the core metrics based on audit findings.
• Conducting process adherence based audits identifying process deviations and best practices
• Audit feedback with Investigator / Team managers, Highlighting low, mid and focus areas where applicable.
• Researches and evaluates facts surrounding buyer and/or seller transactions.
• Takes appropriate action on investigated transactions based on established SOPs and tools.
• Documents their actions by providing detailed annotation
• Resolve customer complaints via email. Use the telephone to reach out to the customer and verify details.
• Account Information, Greet customer warmly and ascertain Problem reason for calling or mailing.
• Cancel or upgrading account, Assist with Placement of orders, refund or exchange .
Defect investigations
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Team Engagement
Communications POC
Newsletters
• I am responsible for the Newsletters published quarterly which give insights about the performance and achievements of a team for that particular quarter.
Defect Reduction Program
• Successfully formulated the plan with language org manager in order to reduce fraud action defects.
• Relentlessly auditing all Fraud action defects, providing feedback and making action plan on weekly basis and preparing documents as per RCA
Business improvement process:
For Consistent achiever of “Employee of the month “ awards (based of performance and behavior)
BRI MO Topper on (monthly based)
Quality star
People choice award