Jyoti Rawat

• Developed and implemented positioning, messaging, sales collateral and training materials to achieve revenue targets.
• Provided oversight and collaboration through excellent documentation, organisational, analytical and communication.
• Recommended product changes to enhance customer interest and maximise sales.
• Worked with product development team members to optimise product specifications.
• Established goals, policies and work standards to strengthen team performance and boost product results.
• Built roadmap for assigned product line to guide team on areas to focus on.
• Managed stakeholder expectations to deliver results on time and within budget.
• Answered questions and requests from management and submitted analyses and reports to inform future strategies.
• Maintained and prioritised each product's backlog of feature requests and bug fixes.

Skills: Direct reports · Escalations Management · Customer Experience · SQL · Team Management · Technical Support · Business-to-Business (B2B) · Scrum · Inventory Management · Order Management · Purchase Orders · Microsoft Excel · Jira · Magento · Shopify · HubSpot · Amazon Seller Central · WooCommerce · Postman · Stripe (Software) · Opencart · Cancellations · Filezilla

• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
• Helped senior management plan and carry out daily operations and meet key objectives.
• Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
• Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
• Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
• Developed long-term training strategies for new and existing employees across multiple departments.
• Supervised and delegated tasks to employees to meet key productivity targets.
• Oversaw employee recognition programme to encourage professional development and high performance.
• Scheduled weekly projects, anticipating timelines for milestones and completion dates.
• Skills: Direct reports ,Escalations Management, Customer Experience, SQL,Team Management, Technical Support, Customer Satisfaction,Inventory Management ,Order Management, Jira, Magento, Shopify ,HubSpot ,Amazon Seller Central , WooCommerce , Stripe (Software) , Cancellations ,Dropshipping

• Indepth- knowledge on Configuring the backend all the top shopping cart software like Magento
• Shopify,Volusion,Bigcommerce,Zencart,3dcart, Opencart,Woo-Commerce,etc
• Configuring and managing the catalog and the listings on top online marketplaces like Amazon seller central/webstores, Ebay, Sears and Rakuten
• Gathering and analyzing business requirements and developing Business Requirement Documents and Functional Requirement Specifications
• Responsible for owning and solving most complex customer issues
• Provides technical assistance to the support team, customers and partners
• Mentoring and training other new team members, as well as clients and partners on the use of product tools and best practices
• Responsible for improving the quality and efficiency of the solutions being delivered to the customers
• Performing quality assurance in the form of data reviews on the solutions delivery of others (customers, partners, internal teams)
• Leading the support team to handle client queries, onboarding customers and and coordinating with the development team to set project charges, ETAs and deliveries
• Providing training to the team and creating documents for the process changes, helpguides, videos and tutorials
• Providing technical support to customers in configuring the store front end
• In depth knowledge of dropshipping, inventory automation and order automation.
• Indepth- knowledge on Configuring the backend all the top shopping cart software like Magento
• Shopify,Volusion,Bigcommerce,Zencart,3dcart, Opencart,Woo-Commerce,etc
• Configuring and managing the catalog and the listings on top online marketplaces like Amazon seller central/webstores
• Ebay, Sears and Rakuten
• Gathering and analyzing business requirements and developing Business
• Requirement Documents and Functional Requirement Specifications
• Responsible for owning and solving most complex customer issues
• Provides technical assistanc

• Provided extensive support and analysis to financial institutions on all hardware, software and UI issues.
• Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.
• Provided real-time support to staff with technical issues on conference and video calls.
• Utilised a solution-focused approach to resolve and clear customer cases efficiently.
• Utilised root cause analysis to diagnose and troubleshoot commonly reoccurring issues.
• Communicated effectively with technical support teams to resolve escalated issues swiftly and efficiently.