JYOTI SALIAN
INTERIOR DESIGNER
Borivali
Summary
Dynamic and results-driven professional eager to leverage skills, abilities, and creativity to contribute to organizational success while pursuing continuous learning and growth. Known for a proactive and enthusiastic approach, complemented by exceptional communication and analytical capabilities. Proven ability to thrive under pressure, ensuring high-quality outcomes in fast-paced environments. Committed to fostering collaboration and innovation to drive team success and achieve strategic objectives.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Customer Care Administrator (Bom Site Admin)
Cathay Pacific Airways Ltd.
07.2022 - 04.2023
- Working on WFM (Work Force Management), check on staff adherence and time management.
- Generating and analyzing weekly and monthly reports.
- Making monthly roster, annual leave planner, monthly coaching and handling logistic issues for staff and supervisors.
- Taking induction for new joiners and updating their training plan.
- Assisting with the On-Floor responsibilities, monitoring the new joiners, customer complaints and any staff issues.
- Working with vendors, raising purchase orders and handling financing agreements and supplier invoices.
- Managing ordered and distributes office supplies while adhering to a fixed office budget.
- Organize all new hire, security and temporary paper work, managing internal events.
- Handling and updating department IT inventory.
- Liaising with staff within the department to resolve queries and to identify areas for continuous improvement.
- Monitor cost and expenses to assist in budget preparation.
- Handling the operational tool access approval for staff and supervisors.
- Streamlined customer care processes for improved response times and issue resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Customer Sales Agent
Cathay Pacific Airways Ltd.
01.2022 - 06.2022
- Direct and Ancillary sales through WeChat and Calls by promoting Cathay Pacific products, up-selling customers to secure higher yield and capture sales.
- Assist to develop and implement the Travel Retail Platform as required.
- Assist direct customers in travel planning, ticketing matters and provide after sales service support.
- Handle flight disruptions and call outs to affected customers as required.
- Developed long-lasting relationships with clients by providing reliable after-sales support and maintaining open lines of communication.
- Contributed to team success by sharing insights from customer interactions, helping identify areas for improvement or potential business opportunities.
- Maintained detailed records of customer interactions, ensuring accurate tracking of all sales activities.
Manager - Operations
IdeateLabs Pvt Ltd
02.2020 - 08.2021
- Planning internally with all the departments on projects and resource scheduling / management.
- Delegating the task and handling all the operational processes.
- Managing the floor operations.
- Check the reports and look for any required development or change which would enhance the smooth flow of the process.
- Get on meetings with different teams internally and with the reporting manager.
- Maintaining data on tools and licenses.
- Assigning projects and task on orange scrum project management tool.
- Get the training done on orange scrum project management tool for new employees.
- Accomplished multiple tasks within established timeframes.
Duty Manager Customer Service
Jet Airways India Limited
12.2016 - 02.2020
- Handling a Team and coordinating with different departments.
- Responsible for staff and supervisor roster.
- Managing and Ensuring Flight on Time Performance.
- Ensuring policies and procedures are followed.
- Motivate team by discussing various scenarios and guide them for a better resolution.
- Handling complaints and queries from staff and Passengers.
- Assigning the right resource.
- Appraising and reviewing job contributions.
- Building relations with external agencies i.e. CISF / Customs / Immigration's / AAI / GVK / OAL.
Supervisor Customer Service
Jet Airways India Limited
11.2012 - 12.2016
Customer Service Assistant
Jet Airways India Limited
03.2008 - 11.2012
Education
DIPLOMA IN INTERIOR DESIGNING -
04.2001 -
Bsc -
01.2006
HSC - undefined
01.2002
S.S.C - undefined
01.2000
Skills
AUTO CAD 2D
Additional Qualifications
- Certified course in Aviation [DGCA Approved] from Kompass Aviation.
- Certified course in Information Technology from Sterlite Foundation (Mumbai) in 2004-07-01.
- Certified course in Advance MS Office.
Courses Completed
- Basic Airport Handling
- Airport Check in Sabre Quick
- Customer Service Excellence & Telephone Etiquette
- Dangerous Goods for Passenger Handling
- Air Side Safety
- Safety Management System
- Guest First
- Leader in Me
Personal Information
- Date of Birth: 12th April 1985
- Gender: Female
- Marital Status: Married
Timeline
Customer Care Administrator (Bom Site Admin) - Cathay Pacific Airways Ltd.
07.2022 - 04.2023
Customer Sales Agent - Cathay Pacific Airways Ltd.
01.2022 - 06.2022
Manager - Operations - IdeateLabs Pvt Ltd
02.2020 - 08.2021
Duty Manager Customer Service - Jet Airways India Limited
12.2016 - 02.2020
Supervisor Customer Service - Jet Airways India Limited
11.2012 - 12.2016
Customer Service Assistant - Jet Airways India Limited
03.2008 - 11.2012
D'CAD INSTITUTE OF INTERIOR DESIGNING - DIPLOMA IN INTERIOR DESIGNING,
04.2001 -
Maharashtra board - HSC,
Maharashtra board - S.S.C,
Mumbai University - Bsc,