Inventing ways to ensure Quality & Efficiency in the wake of new emerging methods/ Models/ Tools eg Agile, DevOps
Jyoti Saluja
Delivery & Quality Assurance
New Delhi,DL
Summary
Committed, Enthusiastic, Value focused, Creative and Strategic Leader, Strong Collaborator, Successful at bringing out best in cast & crew, with 15+ years of experience in Delivery & Quality Assurance (and overall experience of 23+ years). Looking for challenging opportunities to grow and contribute.
Overview
8
8
Certifications
8
8
years of post-secondary education
24
24
years of professional experience
Work History
Delivery Assurance Director - France & UK DU
Sopra Steria
NOIDA, UP
02.2019 - Current
- Leading a team of professionals to strengthen Delivery Quality, Performance, Client Satisfaction and efficiency through regular engagement with delivery teams (onshore & offshore)
- Continually coining innovative methods in diverse areas to address delivery challenges (Knowledge Management, Value Creation, Initiation management, Financial Awareness)
- Established close engagement and regularly engaging with Onshore stakeholders to drive actions & initiatives across geographies
- Inculcated the spirit of collaboration & partnership in team and enabled value creation through method improvements and automations via tools, reusable components or bespoke automations
- Instrumental in identifying & driving key actions in Problem Projects
- Key member of POSH committee
Delivery Assurance Director - UK; NOIDA DI Leader
Sopra Steria
NOIDA, UP
01.2017 - 02.2019
- Delivered Delivery Assurance Strategy & guided team to launch innovative mechanisms to strengthen delivery quality & efficiency
- Strategized and successfully led a key initiative viz. "Future Ready" to develop end to end engineering capabilities among developers
- Enabled forecasting of Jeunes and future promotions, based on current split of work and future demand
- Led the initiative to build 'integrated' Quality System, post organisation's merger
- Led training programme to train delivery teams on QMS and key processes
- A member of POSH committee in 2 stints
Process & Certifications Leader; NOIDA GRA Leader
Steria India
NOIDA, DL
01.2013 - 12.2017
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures
- Programme Managed ISO 20000, TickIT Plus and CMMI L3 & L5 certification initiatives
- Led QMS Sharepoint migration & transformation Project
- Played the role of Risk Assurance for India Domestic pre-sales opportunities
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Manager - Quality
Xansa
NOIDA, UP
02.2005 - 12.2012
- Acquired good knowledge on Quality fundamentals and mastered multiple industry standards (ISO, ITIL, CMMi, ITIL)
- Created Annual review plans, conducted reviews and analyzed observations to improve Quality System
- Conducted Trainings on multiple Quality related topics
- Developed KPI dashboard for India delivery
Software Developer and Technical Leader
IIS Infotech Ltd & XANSA
NOIDA, UP
07.1998 - 02.2005
- Worked in varied capacities viz. Support Analyst, Developer, Team Leader for multiple clients
- Boosted efficiencies in System Testing through VBA macros
Education
M.Tech - Electronics & Communications Engineering
Regional Engineering College, Kurukshetra-now 'NIT
University Of Roorkee 07.1997 - 04.2000
B.Tech - Electronics And Communications Engineering
Kumaon Engineering College
Dwarahat 07.1993 - 06.1997
High School Diploma -
Adarsh Bal Niketan
Roorkee 03.1992 - 03.1993
Skills
Creative & Strategic direction
undefinedAccomplishments
- Instrumental in building onshore-offshore collaboration through engagement and data driven decisions resulting in transparency and trust in the most significant 'Problem' accounts
- Led the team in building a unique 'Knowledge Management Matutity Assessment Model', that helps sustain KM practices in the face of high attrition, thereby reducing delivery risk
- Led ISO20000 and CMMI L3 certifications for the organisation in a span of 6 months
- Instrumental in mapping CMMi DEV practices to Testing and Agile based delivery
- Currently leading 'Value Creation' initiative to build a culture of value focused delivery
Certification
Scrum Master, izenbridge
Interests
Build emotional Well-being in VUCA world, for self and others
Healing through Reiki
Timeline
Delivery Assurance Director - France & UK DU
Sopra Steria
02.2019 - Current
Scrum Master, izenbridge
10-2017
Delivery Assurance Director - UK; NOIDA DI Leader
Sopra Steria
01.2017 - 02.2019
PMP Certification
01-2016
Process & Certifications Leader; NOIDA GRA Leader
Steria India
01.2013 - 12.2017
Six Sigma Master Black Belt, Indian Statistical Institute
10-2012
ITIL Foundation, EXIN
08-2012
ISO27001:2005 Lead Auditor, BSi
08-2007
Six Sigma Black Belt, Anexas
11-2006
ISO 9000 Lead Auditor Course, BSi
11-2006
CSQP (Outstanding Level), STQC
11-2006
Manager - Quality
Xansa
02.2005 - 12.2012
Software Developer and Technical Leader
IIS Infotech Ltd & XANSA
07.1998 - 02.2005
M.Tech - Electronics & Communications Engineering
Regional Engineering College, Kurukshetra-now 'NIT
07.1997 - 04.2000
B.Tech - Electronics And Communications Engineering
Kumaon Engineering College
07.1993 - 06.1997
High School Diploma -
Adarsh Bal Niketan
03.1992 - 03.1993
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