Inventing ways to ensure Quality & Efficiency in the wake of new emerging methods/ Models/ Tools eg Agile, DevOps
Jyoti Saluja
Delivery & Quality Assurance
New Delhi,DL
Summary
Committed, Enthusiastic, Value focused, Creative and Strategic Leader, Strong Collaborator, Successful at bringing out best in cast & crew, with 15+ years of experience in Delivery & Quality Assurance (and overall experience of 23+ years). Looking for challenging opportunities to grow and contribute.
Overview
8
8
Certifications
8
8
years of post-secondary education
24
24
years of professional experience
Work History
Delivery Assurance Director - France & UK DU
Sopra Steria
NOIDA, UP
02.2019 - Current
- Leading a team of professionals to strengthen Delivery Quality, Performance, Client Satisfaction and efficiency through regular engagement with delivery teams (onshore & offshore)
- Continually coining innovative methods in diverse areas to address delivery challenges (Knowledge Management, Value Creation, Initiation management, Financial Awareness)
- Established close engagement and regularly engaging with Onshore stakeholders to drive actions & initiatives across geographies
- Inculcated the spirit of collaboration & partnership in team and enabled value creation through method improvements and automations via tools, reusable components or bespoke automations
- Instrumental in identifying & driving key actions in Problem Projects
- Key member of POSH committee
Delivery Assurance Director - UK; NOIDA DI Leader
Sopra Steria
NOIDA, UP
01.2017 - 02.2019
- Delivered Delivery Assurance Strategy & guided team to launch innovative mechanisms to strengthen delivery quality & efficiency
- Strategized and successfully led a key initiative viz. "Future Ready" to develop end to end engineering capabilities among developers
- Enabled forecasting of Jeunes and future promotions, based on current split of work and future demand
- Led the initiative to build 'integrated' Quality System, post organisation's merger
- Led training programme to train delivery teams on QMS and key processes
- A member of POSH committee in 2 stints
Process & Certifications Leader; NOIDA GRA Leader
Steria India
NOIDA, DL
01.2013 - 12.2017
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures
- Programme Managed ISO 20000, TickIT Plus and CMMI L3 & L5 certification initiatives
- Led QMS Sharepoint migration & transformation Project
- Played the role of Risk Assurance for India Domestic pre-sales opportunities
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Manager - Quality
Xansa
NOIDA, UP
02.2005 - 12.2012
- Acquired good knowledge on Quality fundamentals and mastered multiple industry standards (ISO, ITIL, CMMi, ITIL)
- Created Annual review plans, conducted reviews and analyzed observations to improve Quality System
- Conducted Trainings on multiple Quality related topics
- Developed KPI dashboard for India delivery
Software Developer and Technical Leader
IIS Infotech Ltd & XANSA
NOIDA, UP
07.1998 - 02.2005
- Worked in varied capacities viz. Support Analyst, Developer, Team Leader for multiple clients
- Boosted efficiencies in System Testing through VBA macros
Education
M.Tech - Electronics & Communications Engineering
Regional Engineering College, Kurukshetra-now 'NIT
University Of Roorkee 07.1997 - 04.2000
B.Tech - Electronics And Communications Engineering
Kumaon Engineering College
Dwarahat 07.1993 - 06.1997
High School Diploma -
Adarsh Bal Niketan
Roorkee 03.1992 - 03.1993
Skills
Creative & Strategic direction
Staff leadership and direction
Agility in application of Quality principles in varied Delivery Models
Developing collaboration and partnership
Ability to drive delivery towards excellence
Eye for detail
Good Listening Skills
Audit Management
Accomplishments
- Instrumental in building onshore-offshore collaboration through engagement and data driven decisions resulting in transparency and trust in the most significant 'Problem' accounts
- Led the team in building a unique 'Knowledge Management Matutity Assessment Model', that helps sustain KM practices in the face of high attrition, thereby reducing delivery risk
- Led ISO20000 and CMMI L3 certifications for the organisation in a span of 6 months
- Instrumental in mapping CMMi DEV practices to Testing and Agile based delivery
- Currently leading 'Value Creation' initiative to build a culture of value focused delivery
Certification
Scrum Master, izenbridge
Interests
Build emotional Well-being in VUCA world, for self and others
Healing through Reiki
Timeline
Delivery Assurance Director - France & UK DU
Sopra Steria
02.2019 - Current
Scrum Master, izenbridge
10-2017
Delivery Assurance Director - UK; NOIDA DI Leader
Sopra Steria
01.2017 - 02.2019
PMP Certification
01-2016
Process & Certifications Leader; NOIDA GRA Leader
Steria India
01.2013 - 12.2017
Six Sigma Master Black Belt, Indian Statistical Institute
10-2012
ITIL Foundation, EXIN
08-2012
ISO27001:2005 Lead Auditor, BSi
08-2007
Six Sigma Black Belt, Anexas
11-2006
ISO 9000 Lead Auditor Course, BSi
11-2006
CSQP (Outstanding Level), STQC
11-2006
Manager - Quality
Xansa
02.2005 - 12.2012
Software Developer and Technical Leader
IIS Infotech Ltd & XANSA
07.1998 - 02.2005
M.Tech - Electronics & Communications Engineering
Regional Engineering College, Kurukshetra-now 'NIT
07.1997 - 04.2000
B.Tech - Electronics And Communications Engineering
Kumaon Engineering College
07.1993 - 06.1997
High School Diploma -
Adarsh Bal Niketan
03.1992 - 03.1993