Jyoti Sawant
Mumbai
Summary
Experienced Facilities and Housekeeping Professional with over 18+ years in mall and hotel operations. Expertise in facilities management, vendor coordination, budgeting, and safety compliance. Demonstrated leadership in enhancing operational efficiency and service standards. Pursuing opportunities in Facilities Administration or Operations Management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Soft service manager
Sila Solutions Pvt Ltd
Mumbai
10.2025 - Current
- Managed daily operations, enhancing service delivery effectiveness.
- Coordinated scheduling and resource allocation for optimal workflow efficiency.
- Implemented process improvements to enhance service quality and response times.
- Oversaw inventory management, ensuring adequate stock levels to meet service demands.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created standard operating procedures, streamlining service functions for team consistency.
Duty Manager – Facilities
Infiniti Mall, Malad Mumbai
Mumbai
01.2012 - 07.2025
- Supervised daily operations and ensured smooth mall functioning
- Monitored housekeeping performance as per mall standards
- Managed consumables and implemented cost-saving measures through rate contracts
- Oversaw maintenance activities and ensured compliance with safety regulations
- Managed Annual Maintenance Contracts (AMC) for housekeeping equipment and machinery
- Coordinated with vendors and service providers
- Prepared weekly petty cash statements and submitted for reimbursement
- Compiled and analyzed monthly MIS reports
- Planned monthly rosters and leave schedules based on projected footfall
- Budgeted for pest control and façade cleaning services
- Maintained records of asset inventory and consumables
- Assisted in organizing promotional events (fashion shows, screenings) to enhance customer engagement
- Implemented improvement initiatives to enhance customer experience
Housekeeping Executive
Hotel Kohinoor Continental
Mumbai
09.2008 - 12.2011
- Supervised housekeeping team and ensured adherence to hygiene standards
- Managed housekeeping inventory and equipment
- Trained and motivated staff to improve service quality
- Monitored guest feedback and implemented corrective actions
- Ensured compliance with health and safety regulations
Housekeeping Supervisor
The Orchid Hotel (5-Star Ecotel)
Mumbai
07.2006 - 08.2008
- Supervised daily housekeeping operations
- Ensured cleanliness of guest rooms and public areas
- Managed housekeeping supplies and stock control
- Trained new team members
- Addressed guest complaints and ensured high satisfaction levels
Housekeeping Trainee (Internship)
Ramada Plaza Hotel
Mumbai
06.2004 - 11.2004
- Assisted in supervising housekeeping operations
- Maintained records of cleaning materials and supplies
- Ensured rooms and common areas met quality standards
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Ahmedabad , India 04-2006
High School Diploma -
Patkar College
Mumbai , India 04-2002
Skills
Facilities Management
Vendor & AMC Management
Budgeting & Cost Control
Inventory and Asset Management
MIS Reporting
Safety & Compliance
Team Leadership & Supervision
Roster Planning & Workforce Scheduling
Customer Experience Management
Microsoft Office (Word, Excel, PowerPoint)
Documentation & Record Keeping
Problem Solving
- Service delivery
- Resource allocation
- Process improvement
- Project Management
Accomplishments
Best Employee Award (3 Times) – Infiniti Mall, Malad
Certification
- Certified Ecotel Auditor – The Orchid Hotel.
- Advance Excel course
- IDS; OMR, camplus one system handlled
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Native
Native
Timeline
Soft service manager
Sila Solutions Pvt Ltd
10.2025 - Current
Duty Manager – Facilities
Infiniti Mall, Malad Mumbai
01.2012 - 07.2025
Housekeeping Executive
Hotel Kohinoor Continental
09.2008 - 12.2011
Housekeeping Supervisor
The Orchid Hotel (5-Star Ecotel)
07.2006 - 08.2008
Housekeeping Trainee (Internship)
Ramada Plaza Hotel
06.2004 - 11.2004
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
High School Diploma -
Patkar College