Jyoti Sehgal
Business Head
GURGAON
Summary
Dynamic Business Head with over 17 years of leadership experience in the Banking and Travel domains. Currently seeking an impactful role in an IT company specializing in cargo airline reservation systems. Proven expertise in strategic planning, team development, and client relationship management. Demonstrated success in goal setting, growth roadmap implementation, and strategic business plan execution. Adept at fostering positive workplace cultures and leading high-performing teams. Eager to apply industry knowledge to contribute to a leading company's success and innovation.
Overview
12
12
years of professional experience
2
2
Languages
Work History
PROGRAM & ENABLEMENT LEAD II
Adobe
Gurgaon
02.2024 - Current
- Established performance metrics that aligned with corporate objectives, driving accountability throughout the organization.
- Designed skills workshops that addressed common challenges faced by the sales team.
- Reviewed existing content assets, identifying gaps in materials available for use during various stages of the buyer's journey.
- Increased sales productivity by developing and implementing comprehensive enablement programs for the sales team.
- Introduced a structured approach towards conducting regular win-loss analyses that provided valuable insights into competitor tactics and market trends.
- Collaborated closely with executive leadership to relay insights from key accounts while shaping long-term strategy.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with internal stakeholders through effective communication.
BUSINESS HEAD
CARGO FLASH INFOTECH PVT LTD
09.2020 - 02.2024
- Directed project plans and product lifecycle from discovery to deployment.
- Conducted market research and developed informed product strategies.
- Created innovative products delivering unique client value.
- Defined and prioritised product roadmaps, continuously refining them based on feedback and market opportunities.
- Proficient in creating impactful PowerPoint presentations.
- Applied UI/UX design expertise to enhance user experience.
- Established clear project scopes, timelines, and resource allocation.
- Led team development, set priorities, and provided constructive feedback.
- Collaborated with cross-functional teams.
- Partnered with marketing on product positioning and go-to-market strategies.
- Managed projects like [Charter & Distribution], handling timelines, budgets, and resources.
- Cultivated industry connections through events and conferences.
- Managed and won multiple RFPs for various airlines.
- Delivered demos of the ICMS-RES system to airlines.
- Built and maintained a repository of team information.
CORPORATE MANAGER COMMERCIAL
GROUP CONCORDE
02.2020 - 08.2020
- Prepared various written communications, reports, and documents.
- Attended trade events, established industry connections, and engaged in client relationship building.
- Connected with consulates to explore GSSA business opportunities for national carriers in India.
- Built connections with DGCA officials and airport planning teams.
- Prepared reports, communications, and dashboards for quarterly reviews with the MD and stakeholders.
- Planned and coordinated global corporate meetings with the Managing Director.
- Supported MD office by liaising with Finance, Sales, and Business teams for quarterly updates and reviews.
DIRECT ACCOUNT REPRESENTATIVE MANAGER
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
06.2018 - 01.2019
- Participate in technology consultation and collaborated with clients on technology changes.
- Managed reporting and case updates for technology products in travel programs.
- Resolved and escalated issues for online booking tools and various technology products.
CUSTOMER SERVICE ASSOCIATE
BRITISH AIRWAYS PLC
01.2014 - 03.2018
- Developed and implemented customer service initiatives and process improvements to reduce call hold times and exceed customer satisfaction goals.
- Consistently achieved high CSAT ratings by providing first-call resolutions.
- Recruited and trained staff on company processes and policies for global customers.
- Managed passenger and UK Trade calls, handling reservation changes for customers in South Africa, Europe, and Nigeria.
- Utilised WT World Tracer to locate lost baggage during global airport disruptions.
- Resolved product, service & policy concerns to enhance customer retention and drive sales.
Education
BSS - Computers
GGSIPU
Delhi 04.2001 -
Skills
Project Management
Timeline
PROGRAM & ENABLEMENT LEAD II
Adobe
02.2024 - Current
BUSINESS HEAD
CARGO FLASH INFOTECH PVT LTD
09.2020 - 02.2024
CORPORATE MANAGER COMMERCIAL
GROUP CONCORDE
02.2020 - 08.2020
DIRECT ACCOUNT REPRESENTATIVE MANAGER
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
06.2018 - 01.2019
CUSTOMER SERVICE ASSOCIATE
BRITISH AIRWAYS PLC
01.2014 - 03.2018
BSS - Computers
GGSIPU
04.2001 -
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