Dedicated Customer Service professional with expertise in service delivery and a proven ability to multitask effectively. Skilled at fostering professional relationships to enhance customer satisfaction, increase profitability, and drive business success.
I work as a member of the Customer Client team, managing key clients such as Shahi Export, Niva Bupa, PNB Housing, Icai the institute of chartered accountant My responsibilities include preparing and sending comprehensive MIS reports to ensure seamless client communication and operations.
I also have hands-on experience handling night operations on five occasions, efficiently managing air loads to meet critical timelines.
Technical Skills:
Proficient in VLOOKUP, Pivot Tables, Advanced Excel, PowerPoint (PPT), and Microsoft Word
Core Competencies:
Customer Engagement
CRM Software Proficiency
Complaint Handling and Resolution
Live Chat Support
Strong Presentation Skills