Jyoti Sharma

• Exposure in maintaining safe, secure and healthy environment by establishing, following & enforcing sanitation standards/ procedures. Identified issues with production, workforce and material sourcing and implemented successful solutions. Spearheaded cross-functional initiatives across departments to achieve goals for bottom-line profits. Resolved issues and recommended actions based on production and compliance reports. Complete general office records and data management by maintaining office filing system. MIS tracker to be shared with team on weekly basis. 100% ID cards and Business cards yo be delivered within TAT/5days. Meeting room management increase efficiency (before and after meeting). Order new supplies and distribute supplies as needed. Check received invoices from vendor and proceed it to admin. Clarified roles, responsibilities and expectations of staff. Employed optimal safety practices to reduce worksite complaints and hazards.

Client Management:

• Resolved issues and recommended actions based on production and compliance reports. Managed over 30 clients calls and emails per day. To effectively execute day to day office & administrative activities of clients as per their requirements in order to satisfy clients expectations. To serve as single point contact for clients. To generate billing invoice every of month end. To check vouchers & bills generated by all other executives in order to ensure complete accuracy of same. To follow up with clients on outstanding payments. To solve clients queries / issues. Maintain housekeeping and pantry management to provide impeccable services to clients.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Managed over 100 customer calls per day to address customer inquiries and concerns. Identified issues, analyzed information and provided solutions to problems. Resolved problems, improved operations and provided exceptional service. Used coordination and planning skills to achieve results according to schedule. Learned new skills and applied to daily tasks to improve efficiency and productivity. Increased customer satisfaction by resolving issues. Carried out day-to-day duties accurately and efficiently. Used portal and other software tools to create documents and other communications.

• Surveyed guests to check for areas in need of improvement. Greeted and assisted guests by gathering information pertaining to reservations or requests. Supervised support team and helped to resolve issues arising during shifts. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. Managed and improved customer service functions for reception and lounge areas. Monitored guest services personnel for efficiency and accuracy of response to guest complaints. Worked flexible hours across night, weekend and holiday shifts.