JYOTI SHARMA

Delhi

Summary

Seasoned Customer Associate with [Number] years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

NOTE: I had a voluntary sabbatical period- from

2015 - 2023.which Clarifies the doubts about the gap between professional journeys.

Overview

years of professional experience

Work History

Customer Service Associate/Admin support/shift in charge-Facility management

DELHI INTERNATIONAL AIRPORT LIMITED

01.2009 - 01.2015

Managing Departures/Arrivals/ Transfer areas as well as Immigration & and customs
Including Airport Operations, Customs, Immigration, Security Management, etc.
Communicating with the clients to ensure fulfillment of SLAs and delivery standards
Providing support to Airport Manager to carry out Airline/Airport Emergency Procedures.

Customer Service Representative

CAMBATA AVIATION PVT. LTD.-CAPL

01.2007 - 01.2009

Association with Team-China Southern Airlines
Handling Departure and Arrival Operations
Looking after In-flight post-flight documentation
Baggage handling as well as liaising with various agencies at the Airport in terms of ensuring on-time performance
General Administration work
Crew Clearance (through customs /Immigration/ CISF check).

Skills

Customer Service -Core front-end Operations
Service-Level Agreements (SLA)
Relationship Development
SAP-Billing
Contract Management
Administrative Assistance

Operations Management
Complaint/Query Management
Partner Relationship Management
Analytical Skills
Teamwork

Websites

https://www.linkedin.com/in/jyoti-s03201679/

Academics

(Ongoing)Associate Coach Certification-ICF-International Coaching Federation (India) via channel partner xmonks- an ecosystem.
(Ongoing) Scrum & Agile certification via UDEMY learnings.
M.B.A from IMT Ghaziabad- HR & Marketing -Diploma
Qualified C.T.T Teacher(Computer Teacher)
Qualified N.T.T Teacher(Nursery Teacher)
B.A.(Bachelor of Arts) from Delhi university
12th from National Open School (Delhi)
10th from National Open School (Delhi)

Presently

Ongoing certification- Associate certified coach-ACC coaching journey with xmonks -an ecosystem, Certification via- ICF-International Coaching Federation -INDIA.
Ongoing certification-Learning basics of SCRUM & AGILE frameworks via Udemy learnings.

Hobbies and Interests

Writing- mostly about life & and its ways

Timeline