JYOTI SHARMA

• Assisted customers globally with inquiries regarding mobile recharge plans.
• Educated customers on products and services to enhance understanding.
• Communicated updates about latest devices offered by Verizon company.
• Resolved customer complaints promptly, demonstrating empathy and professionalism.

Facilitated customer assistance in person and through inbound calls for check reorders, bank statements, and account balances.

• Supported members in managing online services to meet daily banking needs.
• Processed requests for debit/credit card replacements and updated customer contact information.
• Reset online banking credentials and linked multiple accounts efficiently.
• Resolved disputes on unrecognized charges, initiated stop payments on pending ACH transactions, and closed accounts as needed.
• Increased debit card purchase limits and provided related banking services.

Insurance Process:

Home Insurance, Fire Insurance, Property Insurance, Medical Insurance.

• Resolved customer complaints or answered customers' questions.
• Verified claim data correctness in preparation for processing via out-bound Tele-calling.
• Responded to customer concerns and implemented changes to accounts to resolve issues.