JYOTI SHIMPI
Mumbai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Diligent Closing Manager supervises closing shift in high-volume, fast-paced retail atmosphere. Responds with flexibility to shifting priorities and rapid change to improve products, services and customer satisfaction. Committed to established closing operating procedures to protect assets and keep employees safe.
Overview
8
8
years of professional experience
Work History
Closing Manager
KOHINOOR PRIME
Kalyan
02.2022 - Current
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Directed, organized and controlled closing functions for sites in multiple states.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Utilized strategic planning skills to develop and execute emergency procedures.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Closing Manager
Suviam Pearl
Kalyan
01.2021 - 04.2022
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Developed refinements to streamline closing processes.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Closing Coordinator
Bhakti Group
Surat
04.2015 - 02.2018
Education
HSC - Arts
Surat Board
Surat03.2019
Skills
- Lender Quality Initiatives
- Flood certification
- Loan closing
- Employment verification
- Excel
- Income analysis
- Closing Disclosures
- Recruitment
- Staff training/development
- Coaching and mentoring
- Relationship building
- Business Development
Languages
Gujrati
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
English
Advanced (C1)
Marwadi
Bilingual or Proficient (C2)
Timeline
Closing Manager
KOHINOOR PRIME
02.2022 - Current
Closing Manager
Suviam Pearl
01.2021 - 04.2022
Closing Coordinator
Bhakti Group
04.2015 - 02.2018
HSC - Arts
Surat Board
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