Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Jyoti Singh

Accounts Payable Professional
Hyderabad,TG

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of post-secondary education
7
7
years of professional experience

Work History

Sr. Executive (Team Lead)

Wipro Ltd.
Secunderabad, Telangana
04.2018 - Current
  • Led 2 successful transitions and made sure of TA, KA and KT was completed as per scheduled by clients
  • During the Go-Live of the project made sure that team was able to perform the Invoice Processing and updating/amending vendor details without support from clients
  • Led transformation activities by demonstrating strategic planning, anticipating functional requirements and proposing solutions.
  • Developed and influenced staff and senior accountants using coaching and mentoring techniques.
  • Researched and resolved discrepancies and complex technical accounting issues.
  • Supported internal and external audit readiness activities for all functional groups.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Gathered, evaluated and summarized account data in detailed financial reports.

Customer Service Representative

HSBC
Secunderabad, Telangana
01.2017 - 04.2018
  • Delivered prompt service to prioritize customer needs.
  • Verifying customers over the call and helping customer over calls and emails for queries related to Personal Account and Business Accounts.
  • Identifying fraudulent transactions/ customers while taking customer through security checks and blocking customer’s accounts
  • Making international payments and helping customer’s with request of any lending facilities
  • Managing team and taking escalated customer calls in absence of Team Lead

Process Developer

Genpact
Secunderabad, Telangana
03.2014 - 12.2016
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Handling escalations and sharing Route Cause Analysis (RCAs) on weekly call with client
  • Worked on Voice of Customer Surveys and understanding the issues and the key areas for improvement

Education

Bachelor's in Commers -

Bhavans Vivekananda Degree College
Sainikpuri
03.2011 - 03.2014

Skills

Team building and leadership

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Accomplishments

  • Supervised team of 5 staff members.
  • Was awarded with best fresher (Rookie Award)
  • Awarded start performer for best CAST Score 4 times and Spot awards by clients
  • Achieved award to introducing automation in T&E

Software

Oracle

SAP

Timeline

Sr. Executive (Team Lead)

Wipro Ltd.
04.2018 - Current

Customer Service Representative

HSBC
01.2017 - 04.2018

Process Developer

Genpact
03.2014 - 12.2016

Bachelor's in Commers -

Bhavans Vivekananda Degree College
03.2011 - 03.2014

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Jyoti SinghAccounts Payable Professional