Oracle
Jyoti Singh
Accounts Payable Professional
Hyderabad,TG
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Sr. Executive (Team Lead)
Wipro Ltd.
Secunderabad, Telangana
04.2018 - Current
- Led 2 successful transitions and made sure of TA, KA and KT was completed as per scheduled by clients
- During the Go-Live of the project made sure that team was able to perform the Invoice Processing and updating/amending vendor details without support from clients
- Led transformation activities by demonstrating strategic planning, anticipating functional requirements and proposing solutions.
- Developed and influenced staff and senior accountants using coaching and mentoring techniques.
- Researched and resolved discrepancies and complex technical accounting issues.
- Supported internal and external audit readiness activities for all functional groups.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
Customer Service Representative
HSBC
Secunderabad, Telangana
01.2017 - 04.2018
- Delivered prompt service to prioritize customer needs.
- Verifying customers over the call and helping customer over calls and emails for queries related to Personal Account and Business Accounts.
- Identifying fraudulent transactions/ customers while taking customer through security checks and blocking customer’s accounts
- Making international payments and helping customer’s with request of any lending facilities
- Managing team and taking escalated customer calls in absence of Team Lead
Process Developer
Genpact
Secunderabad, Telangana
03.2014 - 12.2016
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Handling escalations and sharing Route Cause Analysis (RCAs) on weekly call with client
- Worked on Voice of Customer Surveys and understanding the issues and the key areas for improvement
Education
Bachelor's in Commers -
Bhavans Vivekananda Degree College
Sainikpuri 03.2011 - 03.2014
Skills
Team building and leadership
Accounts Payable
Account Auditing
Relationship Building
Proactive and Self-Motivated
Financial Recordkeeping
Interpersonal Communication
Self-motivated professional
Adaptability
Conflict resolution
Transition
Accomplishments
- Supervised team of 5 staff members.
- Was awarded with best fresher (Rookie Award)
- Awarded start performer for best CAST Score 4 times and Spot awards by clients
- Achieved award to introducing automation in T&E
Software
SAP
Timeline
Sr. Executive (Team Lead)
Wipro Ltd.
04.2018 - Current
Customer Service Representative
HSBC
01.2017 - 04.2018
Process Developer
Genpact
03.2014 - 12.2016
Bachelor's in Commers -
Bhavans Vivekananda Degree College
03.2011 - 03.2014