JYOTI SINGH

• Conducted Corporate KYC, CDD and Enhanced Due Deligence (EDD) for high - risk and complex corporate clients.
• Reviewed compliance documentation including Source of Funds, Source of Wealth, Proof of Business operations and corporate adress verification.
• Verified authorized signatoty documents, UBOs, and ownership structures.
• Performed Sanctiondd, PEP, and adverse media screening media using World-Check and Falcon.

Promoted as Quality Analyst: August 2025-March 2026

• Analysed performance test results, making enhancement suggestions based on (T&M- Time and Motion) Reports.
• Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
• Analysed test results, documenting findings and making recommendations for corrective actions.

• Assisted customers in onboarding processes for application use.
• Followed up on customer interactions to ensure satisfaction.
• Communicated via phone calls, online chats, and emails to address customer needs.

• Provided high-quality customer service by addressing inquiries and resolving issues promptly.
• Assisted customers with product-related questions, feedback and complaints.
• Assisted with inbound and outbound calls to facilitate client onboarding and communication via email.
• Supported client relations through effective issue resolution and service delivery.