Jyoti Srivastava
Telecom Enterprise business, NBFC Channel Development, Training and Counselling
Lucknow
Summary
Have overall 15+ years of experience in Telecom Enterprise business, Distribution Channel management and Corporate Training, have a proven track record of B2B sales and have provided training to various Cooperates on product. Worked with Telecom MNC's viz-a-viz Vodafone ( Erstwhile Hutch), Idea Cellular, Tatatele Services into enterprise sales and deployment of leased lines, fibre optics and other wireless and wireline services. Having worked as a product trainer with Samsung India and now at HCL Technologies, have trained employees across functions and verticals. With. Post graduate diploma in Business Management have a thorough understating of business processes. As a Prince 2 certified practitioner aspire to put theory to practise and begin to work on IT projects.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Trainer and Counsellor
HCL Technologies
08.2021 - Current
- Monitoring and reporting trainees (Tech Bees) progress, Introducing new learning tools to address individual needs.
- Analyzing Batch performance and identifying opportunities for additional training.
- Evaluation of effectiveness of training initiatives by tracking scholars progress by gathering feedback for continuous improvement.
- Monitoring participant workflow and behavior throughout training process.
- Providing one-on-one mentoring and counselling to help Scholars reach their full potential within organization.
- Trained and Counselled more than 1000 trainees in the Techbee Program
Product Trainer
Samsung India
03.2018 - 03.2018
- Planned, developed, and coordinate product training programs for field support personnel, and entire gamut of sales team
- Conducted training sessions for more than 500 employees in sales force, developed criteria to evaluate effectiveness of training activities to increase productivity
- Revise training plans to meet new training requirements and kept technical information up to date
- Coordinated training schedule, dates, and logistics as well as maintained all training systems and databases related to product training
- Tracked, reported, and evaluated effectiveness of training solutions and made changes to programs based on feedback; provided training need analysis and recommendations
- Evaluated knowledge of class participants to determine training needs and effectiveness.
Manager Emerging Business Unit
Tata Tele Services
07.2008 - 07.2010
- Spearheaded Emerging business unit team for the State.
- Was involved in distribution channel Setup, Business Development, operations and Training for UP-east.
- Managed Operations and service delivery for 12 distributors across the state.
- Developed new geographies and markets, accelerating growth to achieve sales target.
- Appointed Value added resellers across UP-east to cover major towns like Lucknow, Kanpur, Varanasi and Allahabad
- Extensively worked on TNA and TNI for the team, the distributors and the resellers
- Conducted training on Process & Company Ethics for the distributors and the Value added partners
- Regularly review and evaluate training to ensure quality training and continuous improvement using feedback
- Trained sales team on various products in mobility and telecom technology sales.
- Developed business specific interventions and led a team of people for delivery
- Conducted huddle meetings and communication through mails.
Manager –Enterprise Business
Idea Cellular
06.2007 - 06.2008
- Large account management, retention, servicing of accounts and team management
- Handled large accounts catering to almost 150 accounts in and outside Dehradun and Saharanpur
- Responsible for growing existing relationship, pursued new business opportunities and responded to sales opportunities for product solutions in key target such as OEM, heavy industries, major SME’s & listed large accounts
- Acquired new accounts and stratigised to increase the Gross and net additions in the volume of business, increased total enterprise sales by 25% in a quarter.
- Analysed the training needs for the vertical and conducted sessions on them
- Conducted soft skills and functional training programs for the corporate sales team
- Had been instrumental in mentoring the front line sales team on communication skills, relationship management, body language, presentation skills and opening and closing of a sales call.
Assistant Manager –Alternate Channel
Citifinancial Consumer Finance Ltd.
03.2006 - 06.2007
- Was Responsible for launch of alternate sales channel and Strategic alliance across Uttaranchal (Dehradun, Mussorie, Rishikesh, Saharanpur, Haldwani, Bareilly and Rudrapur)
- Had setup alternate channel of more than 100 potential business partners and work-from-home women for sourcing personal loans
- Built up robust process and standardized streamlined compliant processes with consistent TAT
- Worked with team of co-workers analyzing and customizing systems and processes and suggesting improvement
- Quantified and evaluated investment in the launch process
- Manpower handling over a spread of locations, and distribution channel development
- Budgeted manpower to accrue over a period of time.
Relationship Manager
Hutchison Telecom
11.2004 - 11.2005
- Increased Corporate Business Volume
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on Telecom products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products viz-a viz VAS
Marketing Coordinator
Redington India Limited
11.2002 - 02.2003
- Managed workflow between staff, coordinating documents and creative material distribution.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Planned and executed internal and external marketing events across UP East and UP West
Education
Centre For Management Studies
Modinagar2021
Skills
14 years of Experience in Telecom Enterprise Business and deployment of wireless and wireline products and services
Have trained human resources into product, sales, business processes, communications skills and behaviour across the Telecom,Mobile, Banking and the IT industry
Internationally certified Business communication trainer from American TESOL and TESOL Canada
PRINCE2 certified Practitioner
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
PRINCE-2
Timeline
Trainer and Counsellor
HCL Technologies
08.2021 - Current
PRINCE-2
06-2019
Product Trainer
Samsung India
03.2018 - 03.2018
TESOL
01-2018
Manager Emerging Business Unit
Tata Tele Services
07.2008 - 07.2010
Manager –Enterprise Business
Idea Cellular
06.2007 - 06.2008
Assistant Manager –Alternate Channel
Citifinancial Consumer Finance Ltd.
03.2006 - 06.2007
Relationship Manager
Hutchison Telecom
11.2004 - 11.2005
Marketing Coordinator
Redington India Limited
11.2002 - 02.2003
Centre For Management Studies
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