Telecaller
DTDC Courier Pvt.ltd.
- Managed inbound and outbound calls to assist customers with inquiries.
- Recorded detailed customer information in the company database accurately.
- Provided information on services and pricing to potential clients.
- Resolved customer complaints by identifying issues and providing solutions.
- Followed up with customers to ensure satisfaction with services provided.
- Developed new leads each day at or above quotas.
- Achieved established sales targets by generating new customer accounts.