Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Software
Timeline
Intern

JYOTI THAKUR

Customer Service/ Entrepreneur/ Warehouse
Chennai/ United Kingdom

Summary

Dedicated customer service representative plus warehouse operator passionate and skilled in customer care, support and production work. Proficient in responding to customer complaints and finding solutions, customer request management and providing product analysis for customers. Proven ability to establish rapport, with clients and exceed sales Quotas. Reliable and driven, with strong time management and Prioritization abilities. Specialize in facilitating customer Satisfaction by connecting and communicating fluently.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
11
11
Certifications
4
4
Languages

Work History

Admin/Quality Checker WAREHOUSE

Nippon Express | SWINDON
Swindon, UNITED KINGDOM
10.2020 - 11.2020
  • Ensuring picking/ packing targets are reached.
  • Work in compliance with the health and safety regulations.
  • Quality check of the packed orders.
  • Working on tills efficiently and accurately.
  • Help in admin work at the office like feeding data in the system,printing order picking sheets, labels, ordering pallets,updating orders received and completed.

Admin/ Ward Hostess

NHS Trust (Bank nurse) part time
swindon, United Kingdom
03.2020 - 03.2021
  • Being a clear leader for the Nursing team and managing shifts
  • Providing high quality care with patients suffering from acquired brain injury
  • Developing therapeutic relationships to optimize patient engagement
  • Following all codes of conduct, standards and legislation, respecting the rights of others and promoting ethical practice.
  • Contributing to patient assessments, compiling a plan of care alongside the individual, and monitoring patient progress
  • Mentoring and supporting student nurses and other members of the team
  • Promoting professional development within the team.

CUSTOMER SERVICE ADVISOR

B & Q Showroom | SWINDON
Swindon, UNITED KINGDOM
01.2020 - 05.2020
  • Greet and Attending walk in customers.
  • Assist customers in picking the right product.
  • Handle customer queries.
  • Working on tills efficiently and accurately.
  • Making sure all the products and items are displayed and are in stock.

PRODUCTION OPERATIVE

LINEN & WORK WAREHOUSE
BANBURY, UNITED KINGDOM
11.2019 - 01.2020
  • Ensure the efficient and smooth running of the production area.
  • Processing flatwork through ironers, sorting and packing.
  • Making sure the targets are achieved per hour.
  • Work in compliance with the health and safety regulations.
  • Work independently with minimum supervisors.

PRODUCTION OPERATIVE

FAURACIA AUTOSCAN WAREHOUSE
BANBURY
06.2019 - 11.2019
  • Ensuring picking/ packing targets are reached.
  • Work in compliance with the health and safety regulations.
  • Quality check of the products.
  • Ensure all products returned are thoroughly checked and tested.
  • Assist in other areas of the business.

Entrepreneur / Manager /Business

Nanamma Chandra’s, HOME COOKING CHEFS, SWINDON
03.2019 - 08.2021
  • Taking food orders from the customers via phone or chats.
  • Preparing weekly menu.
  • Organising party orders.
  • Work efficiently in regards to time management.
  • Make sure all the rules and guidelines are In place.
  • Regular health and safety check management.
  • Following strict COVID protocols.
  • Managing deliveries of the orders.
  • Stock evaluation.
  • Accounts administration.
  • Customer service Management.

CAMPAIGN COORDINATOR/ CUSTOMER SERVICES

ZEAL/ INDIAN ACADEMY, OFTRAINING
04.2018 - 11.2018
  • Served as corporate liaison between the Finance, IT and Marketingdepartments.
  • Coordinated, scheduled and arranged meeting and travel Calendars,including business and social events.
  • Answered and managed incoming and outgoing calls while recordingaccurate messages.
  • Assisted with event planning, including associated travel andlogistical arrangements.
  • Assisted senior recruitment staff with career fairs andrecruitmentevents.
  • Planned and coordinated logistics and materials for boardmeetings,committee meetings, and staff events.
  • Completed data entry, tracked CVs and maintained the applicanttracking system.
  • Screened applicant CVs and coordinated both phone and in-personinterviews.
  • Managed office supplies, vendors, organization, and upkeep.
  • Coordinated domestic and international travel arrangements,includingbooking flights, hotels and transport.
  • Helped distribute employee notices and post around the office.

CUSTOMER SERVICE EXECUTIVE

RR DONNELLEY
CHENNAI, INDIA
01.2016 - 03.2018
  • Responsible for connecting with clients on calls and emails Received project details, analyzed andprepareda clear actionplan.
  • Handled 50 projects per day.
  • Instructed a team of 20 project operators, explainproposedaction plan.
  • Support, assist and follow up on an hourly basis.
  • Constantly encouraged operators to meet deadlines withoutanypossible delays.
  • Ability to work under pressure,.
  • Received completed project file, peruse and deliverbeforetargeted deadline.
  • Participated in routine, detailed handover meeting on adailybasis.
  • Communicate courteously with customers by telephoneandemail.
  • Create and maintain customer accounts and ensure thatallinformation is constantly updated.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Communicate and coordinate with other internal departments.
  • Follow up on customer interactions.
  • Meeting with other managers to discuss possible improvementstocustomer service.
  • Attend regular meetings with senior staff, colleagues fromrespective and other internal departments to discuss and learnrecent updates in software and work format.

CUSTOMER SERVICE EXECUTIVE

CARATLANE: A TANISHQ, PARTNERSHIP
CHENNAI, INDIA, INDIA
10.2014 - 04.2015
  • Assist customers with order placement, refunds and exchanges.
  • Assist existing customers with their purchasing activities andsuggest new products.
  • Maintain knowledge of product lines, prices, delivery times andpromotional services for the benefit of providing informationto customers.
  • Contact customers to ask for feedback and ensure that all feedback reports are completed and handed over at the endofthe day.
  • Direct requests and unresolved issues to thedesignatedresource.
  • Communicating courteously with customers by telephone, email,letter and face-to-face.
  • Issuing refunds or compensation to customers.
  • Learning about the organization’s products and keeping up todate with changes.
  • Keeping ahead of developments in customer service by readingrelevant journals, going to meetings and attendingcourses.

HR EXECUTIVE

ACUMEN INTERACTIVE
CHENNAI, INDIA
11.2012 - 09.2014
  • Under AIS I used to take care of joining and separation formalities, attendance management, appointment letter and confirmation, job portals, administration, maintaining personnelfiles of employees and employee relations.
  • Coordinated domestic and international travel arrangements,including booking flights, hotels and transport.
  • Directed guests and routed deliveries and courier services.
  • Compiled company information and related material,anddistributed it to candidates.
  • Assisted senior recruitment staff with career fairsandrecruitment events.

PASSENGER/ CUSTOMER SERVICE AGENT

CELEBI NAS, GROUND HANDLING, MUMBAI INTERNATIONAL AIRPORT
MUMBAI, INDIA
02.2011 - 09.2012
  • Responsible for passenger service duties, whichincludechecking passengers in forflights.
  • Re-routing or re-booking passengers whose flights havebeencancelled or delayed.
  • Assisting disabled passengers or those travelling with young children.
  • Assisting passengers with all enquiries, including lost ordelayed baggage.
  • Assisting staff in carrying out security checks as and whenthesituation arises.
  • Giving passengers up-to-date information on flights.
  • Greet the passengers and ensure the safety and comfortofairline passengers and crewmembers.
  • Helping direct passengers on to and off the aircraft.
  • Providing services such as steps from the aircraftforpassengers and crew to disembark the aircraft.
  • Coordinating and managing staff around the aircraft during itsstopover.
  • Draft and hand over the necessary documents for the flighttothe aircraft captain.
  • Checking baggage, stocking aircraft with refreshments.
  • Complete Ground Handling services like lounges, Meet and Assist (MASS), committed completely to the smooth, safe and efficient delivery of prime services to achieve maximum customersatisfaction.
  • Skilled in resolving conflicts through proactive communication.
  • Listen actively to questions and resolves issues anddisputestactfully and effectively.
  • Knowledgeable about Sabre reservation system andSabresonic reservation system.
  • Promotes customer loyalty by establishing positive relationshipswith customers.

INSURANCE ADVISOR

AVIVA LIFE INSURANCE PVT. LTD
JAMMU, INDIA
10.2009 - 06.2010
  • Build a customer base by following up on all warm and cold leads.
  • Implemented an on boarding process designed to maximize referrals and ensure the highest level of customer service.
  • Cultivated relationships within the book of business to create more sales opportunities for financial services and advanced legacy planning.
  • Explain the features of various policies Analyze clients’ currentinsurance policies and suggest additions or changes.
  • Handle policy renewals.
  • Maintain electronic and paper records.

TRAINING COORDINATOR

UXL ACADEMY
JAMMU, INDIA
06.2009 - 12.2009
  • Under UXL academy was assigned to take care oftheadministration work.
  • Maintain customer databases.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Providing help to customers using your organization’s productsorservices.

Education

Bachelor of Arts - English, Economics, Education, Psychology

GOVT. COLLAGE GANDHI, JAMMU, UNIVERSITY
04.2003 - 04.2005

MBA - Human resource management

INDIRA GANDHI NATIONALOPENUNIVERSITY(IGNOU
04.2006 - 04.2009

Skills

    Microsoft office

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Certification

2014 Diploma in Travel and tourism, Amadeus basic ticketing

Additional Information

  • HONORS & AWARDS , 2017 The Best Performer” title for the Quarter 2, at RR Donnelley.

Accomplishments

    In 2017 The Best Performer” title for the Quarter 2, at RR Donnelley


    Planned and organized sales promotion activities for Frankfinn (Airhostess Academy) and got admissions from sectors like Rajouri, Leh, Doda (INDIA)


    Salary increment within 2 months of joining ZEAL Academy (INDIA)for outstanding performance


    2014 Diploma in Travel and tourism, Amadeus basic ticketing System from Airpro Academy Airline Professionals, Chennai, India


    2008 ITES-BPO course Basic course in computers DOEAC (Department of Electronics Accredited Computer Courses) Centre, Jammu, India


    National level cricket and soft ball cricket player



    2007 Insurance agent's pre-licensing course from RNIS College of Insurance IRDA (Insurance Regulatory and Development Authority), Jammu India 2006 Diploma in Aviation, Hospitality and Travel Management

Software

Sabre reservation system

Galilio reservation system

Microsoft office

Timeline

Admin/Quality Checker WAREHOUSE

Nippon Express | SWINDON
10.2020 - 11.2020

Admin/ Ward Hostess

NHS Trust (Bank nurse) part time
03.2020 - 03.2021

CUSTOMER SERVICE ADVISOR

B & Q Showroom | SWINDON
01.2020 - 05.2020

PRODUCTION OPERATIVE

LINEN & WORK WAREHOUSE
11.2019 - 01.2020

PRODUCTION OPERATIVE

FAURACIA AUTOSCAN WAREHOUSE
06.2019 - 11.2019

Entrepreneur / Manager /Business

Nanamma Chandra’s, HOME COOKING CHEFS, SWINDON
03.2019 - 08.2021

CAMPAIGN COORDINATOR/ CUSTOMER SERVICES

ZEAL/ INDIAN ACADEMY, OFTRAINING
04.2018 - 11.2018

CUSTOMER SERVICE EXECUTIVE

RR DONNELLEY
01.2016 - 03.2018

CUSTOMER SERVICE EXECUTIVE

CARATLANE: A TANISHQ, PARTNERSHIP
10.2014 - 04.2015

HR EXECUTIVE

ACUMEN INTERACTIVE
11.2012 - 09.2014

PASSENGER/ CUSTOMER SERVICE AGENT

CELEBI NAS, GROUND HANDLING, MUMBAI INTERNATIONAL AIRPORT
02.2011 - 09.2012

INSURANCE ADVISOR

AVIVA LIFE INSURANCE PVT. LTD
10.2009 - 06.2010

TRAINING COORDINATOR

UXL ACADEMY
06.2009 - 12.2009

MBA - Human resource management

INDIRA GANDHI NATIONALOPENUNIVERSITY(IGNOU
04.2006 - 04.2009

Bachelor of Arts - English, Economics, Education, Psychology

GOVT. COLLAGE GANDHI, JAMMU, UNIVERSITY
04.2003 - 04.2005

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JYOTI THAKURCustomer Service/ Entrepreneur/ Warehouse