JYOTI THAPA
DEHRADUN
Summary
Dynamic Business Development Manager with a proven track record at Insidee Creative Media Pvt Ltd, excelling in client relationship building and sales strategy formulation. Spearheaded initiatives that drove significant revenue growth, leveraging expertise in negotiations and team collaboration. Achieved measurable success in enhancing client portfolios and fostering robust market development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Manager
Insidee Creative Media Pvt Ltd
Dehradun
2023.12 - Current
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Supported sales team members to drive growth and development.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Coordinated with marketing team to develop promotional materials and campaigns.
- Using cold calling, networking, and prospecting to generate leads.
- Prepare Scope of Work and Strategy for the clients as per their Business.
- Provided clients with expert guidance on digital marketing strategies, including SEO, PPC, social media, and content marketing, ensuring alignment with business objectives.
- Collaborated with the marketing and creative teams to ensure smooth delivery of services to clients, ensuring projects were delivered on time and within budget.
Business Development Associate
Vervegen Tech Pvt Ltd
Dehradun
2023.04 - 2023.11
- Client Relationship Management: Built and maintained strong, long-term client relationships, ensuring high satisfaction and driving repeat business opportunities.
- Sales Strategy & Negotiation: Developed tailored proposals and negotiated contracts, successfully closing high-value deals and contributing to a [X]% growth in annual revenue.
- Partnership Development: Established and nurtured strategic partnerships to expand service offerings and enhance market reach.
- Project Coordination: Collaborated with internal teams to ensure smooth execution of client projects, meeting deadlines and budget requirements.
- Brand Promotion & Networking: Represented the agency at industry events and networking functions to enhance brand visibility and foster new business relationships.
- Sales Forecasting & Reporting: Provided accurate sales forecasts and performance reports to senior management, identifying growth areas and optimizing sales efforts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Business Development Associate
Bigship
Dehradun
2022.04 - 2023.04
- Client Outreach: Engaged potential clients through cold calling, emails, social media, and WhatsApp to offer tailored logistics solutions.
- Lead & Client Follow-ups: Diligently followed up with both existing clients and new leads to ensure consistent communication and service satisfaction.
- Service Offering: Provided Full Truck Load (FTL), Less than Truck Load (LTL), export, and import logistics services through a network of trusted logistics partners.
- Timely Shipment Delivery: Coordinated and ensured timely, door-to-door delivery of shipments across India and internationally.
- Communication & Coordination: Maintained regular follow-up through calls, emails, and WhatsApp to ensure smooth operations and address any client queries.
Client Relationship Executive
Pearl Organization
Dehradun
2021.08 - 2022.02
- Client Onboarding & Engagement: Managed the onboarding process for new clients, ensuring a smooth transition and clear understanding of services offered by the IT and marketing teams.
- Relationship Building: Developed and maintained strong, long-term relationships with clients, serving as the primary point of contact for any inquiries or issues.
- Client Needs Assessment: Conducted regular check-ins with clients to assess their evolving needs and offer tailored solutions, enhancing customer satisfaction and retention.
- Communication & Reporting: Facilitated clear and transparent communication between clients and the company, providing regular updates and performance reports.
- Upselling & Cross-selling: Identified opportunities to upsell or cross-sell additional services, contributing to revenue growth while maintaining client trust.
- Client Feedback & Satisfaction: Collected and analyzed client feedback to improve service offerings and ensure ongoing customer satisfaction.
Credit Analyst
Creditas Solutions
Gurgaon
2020.02 - 2021.06
- Conducted thorough assessments of clients' credit reports and CIBIL scores to identify areas for improvement and develop personalized strategies to enhance creditworthiness.
- Provided expert guidance to clients on managing debt, reducing outstanding liabilities, and improving payment history to boost CIBIL scores over time.
- Educated clients on the factors affecting their CIBIL scores and provided actionable advice on budgeting, timely payments, and responsible credit usage.
- Conducted cold calls to engage with customers, providing counseling and guidance on their outstanding credit bills.
- Advised clients on managing and settling pending payments with their respective banks to improve their financial standing and credit health.
- Achieved measurable improvements in clients' credit scores, contributing to higher loan approval rates and better financial opportunities for clients.
Education
MBA - Human Resource And Marketing
IMS Unison University
Dehradun2020-04
BBA - Commerce
MKP PG College
Dehradun2018-05
GED -
Alakshya Public School
Khatima2015-03
High School Diploma -
Glorious Academy
Banbasa2013-03
Skills
- Relationship development
- Sales and market development
- Client relationship building
- Team collaboration
- Business development and planning
- Training and mentoring
- Revenue development
- Order management
- Sales expertise
- Negotiations
Languages
English
First Language
Hindi
Beginner
A1
Certification
MBA INTERNSHIP
COMPANY : R.P AUTOSTYLE
PROJECT TITLE: RECRUITMENT AND SELECTION
LOCATION: DEHRADUN
ACADEMIC LIVE PROJECT
COMPANY : Amazon Echo and Hyundai
Timeline
Business Development Manager
Insidee Creative Media Pvt Ltd
2023.12 - Current
Business Development Associate
Vervegen Tech Pvt Ltd
2023.04 - 2023.11
Business Development Associate
Bigship
2022.04 - 2023.04
Client Relationship Executive
Pearl Organization
2021.08 - 2022.02
Credit Analyst
Creditas Solutions
2020.02 - 2021.06
MBA - Human Resource And Marketing
IMS Unison University
BBA - Commerce
MKP PG College
GED -
Alakshya Public School
High School Diploma -
Glorious Academy