JYOTI UPADHYAY
Delhi
Summary
Skilled in quality assurance and instructional design, specializing in performance evaluation and enhancement strategies. Recognized for effective communication and a patient approach, contributing to impactful outcomes in educational and quality assurance sectors.
Overview
8
8
years of professional experience
Work History
Associate Manager in Quality
NIIT Limited
Gurugram
10.2022 - Current
- Audited training invites, Joining Instructions, Attendance webforms and created reports on defects and team performance.
- Approved checklist to proceed final activities.
- Implemented quality control processes to ensure compliance with industry standards.
- Led a team of quality assurance analysts to achieve departmental goals and objectives.
- Developed and executed quality improvement initiatives to enhance product performance.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions.
- Conducted regular audits and inspections to assess quality systems and identify areas for improvement.
- Provided training to new hires on quality assurance procedures, audit processes, and company policies.
Language Trainer
Freedom Employability Academy
Delhi
10.2017 - 08.2022
- Worked with Freedom Employability Academy to guide and empower youth to enhance their personality and communication skills by making them competent in English language and other soft skills.
- Created a healthy learning environment through encouraging youth to participate in multiple fun learning activities.
- Guided branch staff by honoring responsibility of Deputy Branch Manager.
- Facilitated English Language and other soft skills to empower youth to get better career opportunities using variety of instructional methods, resources and technological tools on online platform.
- Implemented a variety of teaching methods and resources, including interactive activities, multimedia tools, and real-life scenarios, to enhance language learning and engagement.
- Assessed and monitored students' progress through regular evaluations and provided constructive feedback to support their language development.
- Collaborated with clients to create tailored curriculum and lesson plans that align with their learning objectives and target language proficiency levels.
- Stayed up-to-date with current language teaching methodologies, resources, and technologies to continuously improve instructional techniques and adapt to learners' needs.
Education
Masters - English Literature
IGNOU
Delhi08-2024
Bachelors - Commerce
Delhi University
Delhi08.2016
High School Diploma -
Government Girls Sr Secondary School
Delhi05-2012
Skills
- Proficient in English language
- Ability to maintain patience with students
- Monitoring student progress effectively
- Strong communication skills
- Familiarity with digital assessment technologies
- Managing classes across various platforms
- Knowledge of interactive online learning methods
- Expertise in class management and presentation tools
- Training and development for staff
- Strategies for business development
- Evaluation of performance metrics
- Improvement of processes and systems
- Evaluating employee performance effectively
- Commitment to corporate social responsibility
- Setting and achieving goals
Timeline
Associate Manager in Quality
NIIT Limited
10.2022 - Current
Language Trainer
Freedom Employability Academy
10.2017 - 08.2022
Masters - English Literature
IGNOU
Bachelors - Commerce
Delhi University
High School Diploma -
Government Girls Sr Secondary School