JYOTI VERMA
Mukandpur Delhi
Summary
Results-oriented professional seeking a challenging role in a company/organization where my studies and innovative ideas can make a meaningful impact. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Ravens Ark Pvt Ltd.
Netaji Subash Place
07.2024 - Current
- Greeted guests upon arrival and checked them in to their rooms.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Monitored reservations to track incoming parties and special events.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Coordinator
International Equipment.com
Adarsh Nagar
01.2024 - 07.2024
- Monitored inventory levels and ordered additional supplies as needed.
- Delegated work to staff, setting priorities and goals.
Manager
Headspace Clinic
Paschim Vihar
02.2022 - 02.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
Front Cordinator
Visa Co.
Subash Nagar
01.2021 - 07.2021
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
Skills
- Follow-up calls
- Customer Service
- Documentation And Reporting
- Skilled negotiator
- Goal-Oriented
- Call Documentation
- Product and service understanding
- Script use
- MS Office
- Attention to Detail
- Adaptability and Dependability
- Lead Management
Academics
- Matriculation ( CBSE ) 2018
- Intermediate ( CBSE ) 2020
- Bachelor Of Arts ( Delhi University)
- MBA ( Persuing)
Certification
- Diploma in Computer Application
- Advanced Excel & Advanced Tally
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Front Desk Manager
Ravens Ark Pvt Ltd.
07.2024 - Current
Coordinator
International Equipment.com
01.2024 - 07.2024
Manager
Headspace Clinic
02.2022 - 02.2023
Front Cordinator
Visa Co.
01.2021 - 07.2021
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