Jyotika Boruah
Moran ,Dibrugarh Assam
Summary
I’m highly focused, detail-oriented, and sometimes a bit strict to ensure tasks are completed efficiently. I excel in problem-solving and have the ability to work under pressure. I am always committed to delivering the best results. I focus on user engagement, specifically managing SVIP users and gamers.
Overview
8
8
years of professional experience
Work History
Operations Executive
LVE INNOVATION PVT.LTD
Bengaluru, Karnataka
11.2021 - Current
- Managed SVIP operations, significantly enhancing customer satisfaction and loyalty.
- Leading the moderation team members.
- Planning new operational events for the SVIP Users and Gamers.
- Gather user feedback to address the relevant issue.
- Coordinated multiple tech events.
- Ensured accurate upkeep of data records.
- Boosted application revenue growth.
Starmaker
Gurgaon ,Haryana
07.2018 - 11.2021
- Conduct Events for Users.
- Doing translation work (English to Bengali, and Assamese).
- Online Event Planning.
- Solved SVIP problems.
- Handled live broadcast users and solved their problems.
- Manage official social media accounts and post content related to the accounts.
- Create a trending hashtag..
- Music editor.
- Security and Moderation work.
- Song lyrics production work in different languages.
- Song accompaniment quality check.
- Song Segmentation & optimisation.
SMO
Care educational & welfare society
Ri-bhoi, Meghalaya
01.2017 - 06.2018
- I worked as a sewing machine operator.
- Guided and trained students in basic drafting, cutting, stitching, and embroidering skills.
Education
Diploma - Fashion Designing
JD Institute of Fashion Technology
12.2016
BA - Assamese
Dibrugarh University
12.2015
Class XII - Arts
Moran College
12.2012
Class X -
Jatiya Vidyalaya
Moran ,Dibrugarh 12.2010
Skills
- Leadership skills
- Data analytics
- Customer service strategies
- Event management
Languages
6,C2,4,B2,4,B2
Job Profile
- Content Specialist
- Designer
- Music editor
- User operation
- Live broadcast analyst
- Event Management
- Moderation
- Customer Support
Timeline
Operations Executive
LVE INNOVATION PVT.LTD
11.2021 - Current
Starmaker
07.2018 - 11.2021
SMO
Care educational & welfare society
01.2017 - 06.2018
Diploma - Fashion Designing
JD Institute of Fashion Technology
BA - Assamese
Dibrugarh University
Class XII - Arts
Moran College
Class X -
Jatiya Vidyalaya
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