JYOTIKA MULCHANDANI
Operations Manager
Summary
Results-driven business professional prepared for high-impact roles. Extensive experience in shaping business strategies and fostering innovation. Strong focus on team collaboration and achieving results, adapting to changing needs. Demonstrated expertise in strategic planning and team leadership.
Overview
13
13
years of professional experience
6040
6040
years of post-secondary education
Work History
Co-Founder - Brand Manager
Freshaler Pvt. Ltd.
01.2022 - Current
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Provided strategic direction for product development, resulting in high-quality product.
- Recruited, interviewed and hired new staff members.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Negotiated favorable terms with suppliers and vendors, significantly reducing operational expenses.
Operations Manager
Saathiva Enterprise Pvt. Ltd.
02.2020 - Current
- Developed and implemented strategies to maximize client satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly.
Manager - Client Onboarding
Entigrity Pvt. Ltd.
07.2019 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with clients and staff through account development.
Manager – Commercial Operations
Krack Jack IT Solutions Pvt. Ltd.
12.2016 - 06.2019
- Handling the entire workflow of the company
- Responsible for the financial management of projects
- Maintaining end to end workflow within various teams as required
- Managing the development of IT software according to client requirements
- Identification and development of business opportunities and the profitable management of projects and contracts
- Involvement in top management decisions
Internal Auditor
Oswal Extrusion Ltd.
03.2016 - 11.2016
- Review an organization's business processes
- Evaluate the risk management procedures that are currently in place
- Protect against fraud and theft of the organization's assets
- Ensure the company is complying with relevant laws and statutes
- Make recommendations on how to improve internal controls and governance processes
Accounts Executive
Viral Mamtora & Associates, C.A. Firm
01.2014 - 02.2016
- Maintaining client's accounts in tally or other accounting software
- IT return and ROC filing of the companies
Accounts and Techno Functional Consultant
Skyvision Softech
04.2012 - 12.2013
- Maintaining accounting entries of the company
- Client requirement gathering and analyzing
- Providing functional workflows of the ERP software to the clients
Education
M. Com. -
IGNOU
L.L.B. -
KSKVKU
C.S. Inter - undefined
ICSI
C.A Inter - undefined
ICAI
B. Com. - undefined
KSKVKU
H.S.C. - undefined
Gujarat State Board
S.S.C. -
Gujarat State Board
01-2007
Skills
Problem-Solving
Problem-Solving
Problem-Solving
Problem-Solving
Problem-Solving
Problem-Solving
Problem-Solving
Problem-Solving
Timeline
Co-Founder - Brand Manager
Freshaler Pvt. Ltd.
01.2022 - Current
Operations Manager
Saathiva Enterprise Pvt. Ltd.
02.2020 - Current
Manager - Client Onboarding
Entigrity Pvt. Ltd.
07.2019 - 01.2020
Manager – Commercial Operations
Krack Jack IT Solutions Pvt. Ltd.
12.2016 - 06.2019
Internal Auditor
Oswal Extrusion Ltd.
03.2016 - 11.2016
Accounts Executive
Viral Mamtora & Associates, C.A. Firm
01.2014 - 02.2016
Accounts and Techno Functional Consultant
Skyvision Softech
04.2012 - 12.2013
C.S. Inter - undefined
ICSI
C.A Inter - undefined
ICAI
B. Com. - undefined
KSKVKU
H.S.C. - undefined
Gujarat State Board
M. Com. -
IGNOU
L.L.B. -
KSKVKU
S.S.C. -
Gujarat State Board
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