JYOTIKA SAHANI
Director of Catering Sales
Mumbai
Summary
A visionary leader in luxury hospitality with a proven history of driving exceptional revenue growth and consistently delivering extraordinary guest experiences.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Director of Catering Sales
Four Seasons Hotel
Mumbai
12.2022 - Current
- Exceeded annual catering target by 39% in 2023.
- Achieved highest revenue ever recorded for August since hotel's opening, setting historic milestone
- Fostered collaborative, high-performance team environment that consistently exceeded sales targets.
- Analyzed sales trends to implement targeted strategies, achieving record-breaking catering revenue during hotel refurbishment.
- Developed robust account database, enhancing lead tracking and follow-up efficiency
- Reduced costs by renegotiating contracts with suppliers without compromising product quality or service levels
- Enhanced guest satisfaction through personalized service and attention to detail in event planning.
Associate Director of Events
Hyatt Regency
Gurgram
11.2021 - 12.2022
- Increased wedding group ADR by ₹1,000 and APC by ₹500, setting new records in hotel’s history. Additionally, implemented incremental revenue process for corporate and wedding events
- Led teams of up to 4 personnel, supervising daily performance as well as training and improvement plans
- Steered department operations, seamlessly aligning with Hyatt International's corporate strategies and brand standards, consistently surpassing employee, guest, and owner expectations.
- Spearheaded sales initiatives, driving sales and surpassing annual targets for hotel.
- Leveraged data-driven strategies to enhance decision-making, leading to successful business outcomes.
- Actively managed departmental responsibilities, ensuring continuity and excellence in Director of Events' leadership role.
Sales Centre Head
Sheraton Grand Bund Garden Hotel
Pune
05.2019 - 11.2021
- Successfully led team to achieve and exceed catering revenue target for June for first time, marking significant milestone since arrival.
- Achieved crossover goals with 5% margin and received recognition at APAC level.
- Built and led high-performing sales team through strategic recruitment, extensive training, and continuous mentorship.
- Identified and cultivated relationships with key influencers and decision-makers as Sales Centre Head.
- Directed and executed high-impact customer engagement events, including weddings, corporate FAM events, and guest appreciation weeks.
- Analyzed market trends and developed strategies to capture a larger market share from leading companies. Independently managed the department, trained room sales colleagues for catering events, and successfully achieved target numbers during the COVID-19 pandemic.
- Recruited and trained top talent, managed budgeting processes, and established SOPs to enhance team efficiency.
Events Sales Manager
Park Hyatt
Hyderabad
05.2017 - 05.2019
- Contributed significantly as pivotal member of events sales management team.
- Drove substantial growth in banquet sales, enhancing overall APC (Average Per Customer).
- Cultivated and maintained strong customer relationships, collaborating closely with MICE team and banquet operations while assisting in budget planning and strategic development.
- Boosted event sales revenue through establishment of enduring client relationships.
- Utilized data-driven insights to refine pricing strategies, promotional activities, and target market approaches, leading to improved performance and results.
Sales Manager (Room Sales)
Hyatt Centric Goa (Pre-Opening)
Mumbai
09.2015 - 01.2017
- Contributed to pre-opening sales and marketing team, playing critical role in establishing foundational strategies.
- Collaborated with sales team to analyze market trends, generate reports, and build high-performing sales unit.
- Developed and implemented pricing policies, managed business review processes, and maintained comprehensive sales reports.
- Strategized and executed monthly sales call plans, administered relevant software, and consistently achieved sales targets and guest satisfaction standards.
- Managed key accounts through strategic planning and relationship-building, enhancing customer loyalty and driving repeat business in feeder market.
Assistant Sales Manager
JW Marriott
Bengaluru
05.2014 - 01.2015
- Analyzed local market trends to generate new business opportunities and enhance hotel's selling strategy.
- Negotiated competitive room rates and packages with corporate clients, ensuring high-quality standards and leveraging local marketing channels.
- Operated within established business strategies, coordinated with all departments, and maintained in-depth knowledge of hotel facilities and services.
- Achieved catering targets by securing new accounts and effectively servicing existing ones.
Events Sales Executive
Hyatt Regency
Chennai
04.2013 - 05.2014
- Managed catering profile across Corporate, Feeder Market, MICE, FIT, and GIT segments for hotel.
- Addressed all International MICE audit queries, achieving score of 95% for year 2013 and 85% annually, in alignment with brand standards.
- Consistently met individual catering goals on monthly basis.
- Enhanced sales revenue through development of robust client relationships and implementation of strategic sales initiatives.
Events Sales Executive
Hyatt Regency
Chennai
03.2012 - 03.2013
- Managed domestic and international MICE events, ensuring seamless execution and client satisfaction.
- Oversaw major groups, responded to RFPs, and orchestrated marketing events while cultivating and maintaining strong client relationships.
- Coordinated with operational departments, addressed guest and employee inquiries, and optimized revenue through effective cross-selling and up-selling.
- Ensured strict adherence to organizational rules, policies, and regulations.
- Administered RFPs and managed key platforms including Meeting Broker, Cvent, and Starcite for hotel.
Industrial Trainee
Taj Lands End
Mumbai
08.2011 - 01.2012
- Awarded Best Trainee in Bakery, Housekeeping, and Attendance during industrial training at Taj Hotel, with special recognition from Housekeeping Department.
Education
Bachelor Degree of Hotel Management And Catering - Hotel Management
LAHTM, Osmania University
Hyderabad, India 06.2009 - 05.2012
Senior Secondary -
M.G.M.S. Vidyalaya
Daman, India 04.2006 - 03.2007
Higher Secondary -
Institute of Our Lady of Fatima
Daman, India 04.2003 - 03.2004
Skills
Strategic Leadership
Team Collaboration and Leadership
Decision-Making
Relationship Building
Coaching and Mentoring
Budget Development
Organizational Development
Accomplishments
July 2024- Manager Of The Quarter
Four Seasons, Mumbai
Languages
English
Hindi
References
- Chandni Sharma-Cluster Commercial Director, Hilton Hotels & Resorts-Gurugram
- Karen Mendes-Director of Sales and Marketing, JW Marriott Phuket Resort and Spa
- Satya Adapa- Senior Director Of Revenue Management - Banyan Group-Phuket
Disclaimer
I hereby affirm that the information provided above is accurate and complete to the best of my knowledge.
Timeline
Director of Catering Sales
Four Seasons Hotel
12.2022 - Current
Associate Director of Events
Hyatt Regency
11.2021 - 12.2022
Sales Centre Head
Sheraton Grand Bund Garden Hotel
05.2019 - 11.2021
Events Sales Manager
Park Hyatt
05.2017 - 05.2019
Sales Manager (Room Sales)
Hyatt Centric Goa (Pre-Opening)
09.2015 - 01.2017
Assistant Sales Manager
JW Marriott
05.2014 - 01.2015
Events Sales Executive
Hyatt Regency
04.2013 - 05.2014
Events Sales Executive
Hyatt Regency
03.2012 - 03.2013
Industrial Trainee
Taj Lands End
08.2011 - 01.2012
Bachelor Degree of Hotel Management And Catering - Hotel Management
LAHTM, Osmania University
06.2009 - 05.2012
Senior Secondary -
M.G.M.S. Vidyalaya
04.2006 - 03.2007
Higher Secondary -
Institute of Our Lady of Fatima
04.2003 - 03.2004
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