Jyotilaxmi Bellikatti
Mysore
Summary
- I am a Senior Technical Consultant with about 5+ years of experience in post-production support domain experience in IT industry –
- As a experienced technical consultant, expertise in clinical data management by Managing Post production issues and enhancements in industry specific Clinical Data Management application using the industry trending 'Development' as-well-as 'Issue management' technology platforms.
- As a Production Support Engineer, gained a strong exposure in the banking application domain, managing live application issues and automating diverse manual tasks and reports.
- As a Technical Support Engineer, gained a strong experience in telecom operation domain by performing Application maintenance, Release management and Exception handling as part of client’s operational issues management.
- Strong exposure earned in effective planning, estimating, multitasking, prioritizing and scheduling deliverable inline with client's expectations.
- Managed an easy going work experience in co-ordination with diverse demographic stake holders and subordinates with the goal to add extensive value to the parent company as-well-as the end users.
- A great exposure treasured travelling onsite to Africa (Nigeria) to discuss the client's requirements finalizing the approach and providing live support and solutions.
Overview
11
11
years of professional experience
Work History
Senior Production Support Engineer
Grainger
04.2021 - Current
- When technical issues with the product arise, act quickly to analyze the available data and determine the root cause of the problem. Create a solution or pass the issue on to other engineering team members while providing users with progress updates.
- Monitoring the application on weekends and acting as an escalation point for the most complex and in-depth issues that may span multiple external and internal organizations.
- Directly communicating with internal organizations to complete issue investigation and root cause analysis, define workarounds, and resolve defects.
- Reproducing complex technical issues in order to identify potential software defects or misconfigurations in customer environments.
- Performing data queries and utilizing business intelligence tools to analyse data and generate reports to investigate issues
- Using case management tools to manage and prioritise issues based on a variety of factors, including the impact on customers. Contributing to training and documentation for both internal and external users.
- Detecting and resolving problems by configuring and managing monitoring systems and alerts (Splunk and Dynatrace).
- Creating and monitoring Splunk alerts to monitor application.
- Debugging , analyzing and Managing the production issues using Dynatrace.
- Custom Catalogue updates.
- Analyzing DB blocked sessions and working with DB team to fine tune SQL queries.
Senior Technical Consultant
Aris Global
01.2019 - 01.2021
- Debugging , analyzing and Managing the post production issues raised by the Customer.
- Collecting and analyzing the new enhancement requirements, developing and deploying it to production environment post testing.
- Upgrading the application versions in sandbox validating the build and deploying the same to production environment following the required deployment process and approvals.
- Managed the face Data Migration activities, automated the migration by developing scripts, testing on Sandbox, Validation and deployment to production assuring no data lose.
- Testing and Deploying the patches received for the BUGs from Development team in validation environment and deploying it on production.
- Provide technical inputs to Product development group in scope of clinical data management thus focusing on improvement of the software product quality. Assist in EDC/eCOA product testing.
- Draft requirements and workflow of the enhancements.
- Participate in client and / or internal audits and inspections.
- Attend client meetings and follow up communication with the Client.
- Provide Hypercare support after project Go-live
Production Support Engineer
Epsilon
08.2018 - 01.2019
- Automated many clients weekly and monthly bases reports as per customer requirements and manual tasks using shell scripting, HTML and Java scripting.
- Assisting customers by managing operational issues.
- Ensuring a transparent knowledge sharing by organizing technical training sessions within the team.
- Onboarding the new joiners by planning a structured technical induction and help them enable asap
- Involved in continuous interaction with clients and sharing the required reports and analysis.
Technical Support Engineer
Tecnotree Corporation
07.2015 - 07.2018
- Strong experience in application maintenance, enhancement, bug fixing, UAT testing, Patch deployment and Production support.
- Organizing technical training sessions, providing guidance and domain training to the operational team and helping them meet client expectations.
- Testing the patches received for CER’s and BUGs from Development team in UAT environment pre-production.
- Develop, maintain and enhance the required UNIX/Linux Shell Scripts and SQL/PLSQL scripts during automation.
- Sound knowledge of Telecom BSS including Mediation, Rating, Credit Control, Post-paid Billing, Roaming & Interconnect Billing, Dunning and Collection.
- Knowledge of ITIL best practices in ensuring process-oriented and effective service management. Resolving issues through 'Remedy 'within the SLA and following escalations as required.
Education
Bachelors of Computer Application -
JSS College Karnataka University Dharwad
01.2014
Skills
Technical Skills:
SQL/PLSQL, PostgreSQL, Java, UNIX, Shell Scripting, JavaScript, Splunk, Dynatrace, Datadog (Monitoring, Dashboard Creation, Alerting), Hadoop, MongoDB, Oracle, NET, ITIL
Bug Tracking & Collaboration Tools:
JIRA, MAGS, BMS Remedy, Confluence
Other Essential Tools:
Mputty, TOAD 90, SQL Loader, pgAdmin, GitHub, SVN, BIRT Report Development, Splunk, Dynatrace, Datadog, Slack
AWARDS / RECOGNITION
Star of the Month:Multiple awards received for effectively managing the individual and team Production environment., Star of the Quarter:The award received for exceeding customers expectations, consistency, Spot Award
DECLARATION
I hereby confirm the above details are accurate and verifiable. Jyotilaxmi Bellikatti
Timeline
Senior Production Support Engineer
Grainger
04.2021 - Current
Senior Technical Consultant
Aris Global
01.2019 - 01.2021
Production Support Engineer
Epsilon
08.2018 - 01.2019
Technical Support Engineer
Tecnotree Corporation
07.2015 - 07.2018
Bachelors of Computer Application -
JSS College Karnataka University Dharwad