Reading, Writing and Sports
Jyotiprakash Mohanty
Development Officer
Ahmedabad, Gujarat
Summary
Experienced Development Officer with more than 2-year track record of success in Sales training and procuring business. Adept at working with both groups and individuals to drive business targets and make an impact. Enthusiastic training professional successful at developing training plans and supplementary materials to help executives excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Development Officer
LIC OF INDIA
Ahmedabad, Gujarat
12.2019 - Current
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Developed short-term and long-term sales objectives and strategic plans to meet Organization's needs.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Launched new sales training programs to drive continuous profitability improvements.
- Recruited and led team of 50 Financial Advisors for procurement of Insurance business within prescribed cost ratio.
- Created brochures, invitations, cards and other event and marketing materials.
Customer Experience Specialist
Effective Teleservices Pvt Ltd
Gandhinagar,Gujarat
07.2017 - 07.2019
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized online chat platform to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Teacher
Self
Bhubaneswar, Odisha
08.2015 - 06.2017
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers and course work.
Education
Bachelor of Science - Physics
Ravenshaw University
Cuttack, Odisha 08.2012 - 05.2015
Higher Secondary - Science
Uppendra Nath College
Soro, Balasore, Odisha 08.2010 - 05.2012
Secondary Education -
Sadashiba Vidyaniketana
Balasore, Odsiha 06.2009 - 04.2010
Skills
Very fast learner and team facilitatorundefined
Interests
Timeline
Development Officer
LIC OF INDIA
12.2019 - Current
Customer Experience Specialist
Effective Teleservices Pvt Ltd
07.2017 - 07.2019
Teacher
Self
08.2015 - 06.2017
Bachelor of Science - Physics
Ravenshaw University
08.2012 - 05.2015
Higher Secondary - Science
Uppendra Nath College
08.2010 - 05.2012
Secondary Education -
Sadashiba Vidyaniketana
06.2009 - 04.2010
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