Jyoti Prakash Padhi

Team Lead

Nov 2022 – Till Now

- Led a team of 14 catalog executives responsible for managing product data across multiple channels.

- Interacting and coordinating with Sellers and category team to help ensure smooth data flow for all required selection attributes for the category.

- Developed and implemented processes for improving data accuracy and completeness.

- Collaborated with cross-functional teams including marketing, sales, and Technology to develop and execute strategies for improving customer experience.

Subject Matter Expert
Dec 2021 – Nov 2022
- Managed product data across multiple Categories.
- Ensure quality control measures.
- Generate new ideas and scope for the IRIS (internal) tool that helps in delivery & quality of catalog.

Catalog Executive

Feb 2021 – Dec 2021

- Create/ Update catalogs.

- Deliver between Service Level Agreement (SLA) of deliverables.

The project deals with onsite servicing support for Iconnect Clients.My role requires that I ensure that all the processes are followed while servicing the customers on site and help onsite technicians with technical notes and proper steps. My job also required me to ensure that proper coordination is being maintained between all the parties involved i.e. Team, Client, and Service Technician. I was also required to maintain and handle CX satisfaction. Escalations handling and sharing related reports.