Jyotir Dash
Bhubaneswar
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Intelligent IT Consultant with 13 years record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
13
13
years of professional experience
Work History
IT Consultant
3i-infotech
Bhubaneswar
02.2015 - 07.2023
- Modified existing software systems to enhance performance and add new features.
- Monitored equipment functionality to verify optimal performance and adjust system controls.
- Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
- Managed backup, user account and helpdesk systems.
- Met with users, vendors and technicians to determine computing requirements.
- Provided company users with tech support for IT problems and account maintenance.
- Maintained knowledge of advances in information technology systems and applications.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Analyzed workflows and established priorities for daily operations.
- Met with stakeholders to collaborate and resolve problems.
- Reviewed and approved project plans prior to implementation.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Reviewed program plans to develop and coordinate activities.
- Procured IT resources for strategic and operational computing requirements.
- Recruited, trained and supervised IT department staff.
- Controlled operational IT budget and expenditures within department parameters.
- Assessed data processing proposals and requirements to determine project feasibility.
- Coordinated system installations, testing and code corrections.
Technical Support Executive
CSM Technologies
Bhubaneswar
10.2010 - 02.2015
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
- Created and deployed new hire training initiatives.
- Developed team support strategies and service goals for busy contact center.
- Established continuous improvement initiatives to achieve KPIs.
- Evaluated sub-optimal areas by thoroughly reviewing network infrastructure and policies.
- Led team of 70 support representatives in large customer contact center.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Identified project needs by reviewing project objectives and schedules.
- Communicated with key stakeholders to determine project requirements and objectives.
- Monitored performance of project team members to provide performance feedback.
- Conferred with project personnel to identify and resolve problems.
- Proposed, reviewed and approved modifications to project plans.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Produced thorough, accurate and timely reports of project activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
Education
MBA - Human Resource And Marketing
Sikhsha 'O' Anusandhan University
Bhubaneswar04.2010
BBA - Business Administration and Management
Utkal University
Matriculation04.2007
Intermediate -
DAV Public School
Jamshedpur04.2004
Matriculation -
DAV Public School
Jamshedpur04.2002
Skills
- Project Management
- Staff Hiring
- User Support
- Project Leadership
- Business Development Support
- Project Coordination
- Project Planning
Languages
English, Hindi, Oriya
First Language
English
Advanced
C1
Additional Information
- 1. My Covered areas are (i) Steel & Mines (ii.) Mining (iii) IDCOL (iv) OSPCB (v) COMMERCIAL TAX (vi) NIC (vii) Railways (viii) Forest & Environment (ix)IBM (x) DDM(Mining) - (xi) Govt. Departments (xii) RTO (Xiii) Odisha Treasury (Xiv) Various Ports etc.
- Project research & study.
- Project implementation.
- Project coordination.
- Training to the stakeholders (8000 companies, approx) and the Govt employees.
- Support and training to the higher level employees (Director of mines, Additional secretary, Deputy Director of mines, Mining officer and others.)
- Support head of 14 mining circles of Odisha leading a team of 50 employees.
- Project cosmetic developmental changes preparation/ project modification.
- Project monitoring and evaluation.
- Procurement and management of hardware and essentials for Project management unit (PMU) and 14 PIU (project implementation unit in 14 circles and various districts of Odisha.).
- Direct support and help desk management for stakeholders of Odisha and outside Odisha.
- Leading a team of 70 employees deployed in 14 mining circles in various districts of Odisha for the purpose of project management, successful implementation. and other developmental works related to project.
- Project Handled with modules and sub modules.
- Project I3ms (Integrated Mines and Minerals Management System). A Project under Odisha e- Governance system. Controlling
- Approximately 20 different modules of Odisha mining.
- End to end mineral tracking.
- E-permit/e pass for lessee and licensee.
- Tracking of mineral carrying vehicle.
- 18. Integration with Odisha treasury portal, Transport Department/NIC, Commercial tax Department/various Ports like-Paradeep Port, Dharma Port, Gangavaram Port, Kakinada port, Haldia Port, Gopalpur port , Etc.
- 19. Online tracking of Govt. Royalty, Production and Des-patch.
- 20.Real time truck movement etc.
Declaration
DECLARATION:-
I declare that all the above information furnished is all true to best of my knowledge.
Date:- Place:- Bhubaneswar
Signature: - Jyoti Ranjan Dash
Timeline
IT Consultant
3i-infotech
02.2015 - 07.2023
Technical Support Executive
CSM Technologies
10.2010 - 02.2015
MBA - Human Resource And Marketing
Sikhsha 'O' Anusandhan University
BBA - Business Administration and Management
Utkal University
Intermediate -
DAV Public School
Matriculation -
DAV Public School
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