JYOTI R MANGARAJ
Sr. Product/Engineering Program Manager
Mohali,PB
Summary
- Sr. Product/Technical Manager with experience in Product Management with Agile/PRINCE2 certification
- Enthusiastic Product Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of IT software products and SDLC with Agile/PRINCE2 certification. Wide experience of IT products/services and cloud migrations.
- Experienced Team player with over 20 years of experience in IT software products.
- Excellent reputation for resolving problems and improving customer satisfaction.
- Excellent interpersonal & problem-solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives Well versed in Business Analysis, Data Integration & Migration, Requirements Analysis, Software Testing/ Implementation, Database Designing Hands on exposure in Microservice, Cloud Native App, AWS/Azure Cloud Migration, containerization/ Service fabrics implementation / Integration, Implementation and Testing of software applications using Microsoft / LAMP technologies.
- Industry expert having keen understanding of Project / Client Requirements coupled with hands-on exposure in handling all phases of Project / Program Life Cycle Extensive expertise in various project management activities including Project Planning, Project Scope Management, Scheduling, Cost Management, Vendor Management, stakeholder management and Risk management
- Experienced in full project life cycle from Architecting, designing with end-to-end implementation, integration and Migration Skills Agile/SCRUM/KANBAN
- Product development System Analysis Cloud migration Cloud Native Project Restructuring Project lifecycle management Conceptualizing development projects Project records Project monitoring Software projects Project management abilities Project audits Managing projects Stake holder Management.
- Program Management. Project supervision Project goal assessment Experience in financial projections Project specifications Coordinating team projects Effective project management Documentation and reporting Strategic Planning Negotiation Cross-functional collaboration Staff Management
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Product /Senior Engineering Program Manager
Intellinez System
Mohali, Punjab
08.2021 - 07.2022
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Prioritized roadmap in order to achieve product goals and metrics.
- Defined and analyzed metrics to measure product performance.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
- Coordinated design meetings with internal departments and teams.
- Managed prototyping designs and coordinating mass production.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
- Assessed vendor products and maintained positive vendor relations.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Achieved defined cost, schedule and performance requirements of the project.
- Optimized schedules to identify critical paths, major risks and deploy strategies.
- Fostered teamwork and strove to maintain an environment of collaboration, openness, trust and performance.
- Elevated sense of priority, urgency and problem solving to respect key deliverables.
- Relied on core team and functional leader expertise when faced with important decisions.
- Established project goals to carry out directives of top management.
- Recruited, placed and oversaw project staff for optimal project results.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Presented project information and status updates to customers and fielded concerns.
- Integrated architectural and engineering drawings to create cohesive packages.
- Prepared, checked and coordinated documentation to support component design and application.
- Coordinated engineering team for projects in commercial and industrial development.
- Developed team communications and information for meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Product Management Portfolio
- Consulted with product development teams to enhance products based on customer interest data.
- Oversaw internal product team employees and Original Equipment Manufacturer (OEM) partners.
- Managed cross-functional reliability team that reduced product failures at customer sites by 18%.
- Identified target markets for promotional efforts via statistical analysis of demographic information and previous usership figures.
- Managed relationships with supply chain partners, enabling necessary materials and hardware to remain readily available.
- Evangelized for managed products at various trade shows and industry events, communicating effectively with potential clients.
- Managed product demonstrations and testimonials for performance evaluation.
- Provided training and support to sales team members.
- Developed marketing plans and strategy to promote specific products to target demographics.
- Created product positioning strategies designed to achieve optimal market penetration.
- Coordinated landing page efforts to increase conversion rates.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Increased new client acquisition through targeted initiatives.
- Monitored market trends and competitor performance to update promotional strategies.
- Facilitated increased product awareness through promotion and innovative sales strategy.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Drafted mechanical test protocols, user experience surveys and focus group goals for in-production and finished products.
- Processed incoming bug report analyses to design software update roadmaps.
Senior Manager Products and Applications
MeritTrac Service Pvt. Ltd
Bangalore, Karnataka
07.2012 - 08.2021
- Agile SCRUM based project delivery with scaled agile team experience
- Managing cloud Initiative/hosting/Migration of various products with containerization approach
- Continuous learning/Implementing new way of technology innovation in
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
IT Software Team/Project Leader
ASM Technology Ltd
Bangalore
02.2011 - 07.2012
- Cloud with Microservice based applications
- Guide team members in resolution of critical technical issues, including identification, tracking, monitoring and communication of project-related issues, scope changes
- Focus on resolution of variances and contingencies during implementation of projects
- Conduct technical discussion/ demonstration of applications with various new customers for winning bids
- Built upon communication systems and devised products initiatives, resulting in revenue and growth
- Supervised and managed all product-related communication to achieve messaging accuracy and product correctness
- Updated system information, changing all documentation
- Continuous innovation in new technology
- Team Building, and team nurturing and nourishing
- Conducted feasibility study and evaluated requirements in tracker
- Involved in design/ review of Business Logic Layer, Data Access Layer and compliance to policies and processes by team members
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Eliminated downtime and maximized revenue by providing top project quality control and maintained excellent attendance record, consistently arriving to work on time
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Conducted research, gathered information from multiple sources and presented results
- Created plans and communicated deadlines to ensure they completed projects on time and Drove operational improvements which resulted in savings and improved
IT Software Team Leader
Synapse
04.2007 - 10.2009
Technical Lead
HCL Technologies Ltd
12.2004 - 04.2007
Senior Software Engineer
Innodata Isogen
Gurgaon, Haryana
12.2004 - 04.2007
Software Developer
Mindmill Software Ltd
New Delhi, Delhi
09.2000 - 12.2004
Education
Master of Science - Information Technology
Karnataka State Open University
06.1994 - 06.1997
GNIIT -
NIIT
New Delhi, DL 06.1994 - 06.1997
B Sc -
Utkal University - P N College
Khurda, OR 06.1994 -
Skills
Product Analysis/Development with SEO
Websites
Accomplishments
1. Certified Azure Solution Architect
2. Certified Talent Management Program from Manipal Global Education Services
3. PRINCE2 Practitioner Project/product management
Timeline
Sr. Product /Senior Engineering Program Manager
Intellinez System
08.2021 - 07.2022
Senior Manager Products and Applications
MeritTrac Service Pvt. Ltd
07.2012 - 08.2021
IT Software Team/Project Leader
ASM Technology Ltd
02.2011 - 07.2012
IT Software Team Leader
Synapse
04.2007 - 10.2009
Senior Software Engineer
Innodata Isogen
12.2004 - 04.2007
Technical Lead
HCL Technologies Ltd
12.2004 - 04.2007
Software Developer
Mindmill Software Ltd
09.2000 - 12.2004
GNIIT -
NIIT
06.1994 - 06.1997
B Sc -
Utkal University - P N College
06.1994 -
Master of Science - Information Technology
Karnataka State Open University
06.1994 - 06.1997
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