Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Websites
Timeline
Generic
Jyotiranjan Barik

Jyotiranjan Barik

Kolkata,WB

Summary

Dynamic insurance operations leader with 5+ years of specialized experience in US life and annuity claims processing, auditing, and team management. Proven ability to lead high-performing teams, resolve complex claims, and ensure regulatory compliance. Adept at driving operational efficiency, mentoring staff, and collaborating with US-based clients to meet service-level goals. Seeking to contribute leadership and technical expertise to Sutherland’s claims management team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Process Lead

Tata consultancy services
Kolkata
01.2025 - 03.2025
  • Managed end-to-end operations for U.S. life and annuity claims, ensuring timely adjudication and resolution.
  • Led a team of 15+ claims processors, achieving 98% accuracy, and exceeding SLA targets.
  • Conducted performance reviews, coaching sessions, and skill-gap analysis to improve team output.
  • Collaborated with U.S.-based clients to refine workflows and address escalated claim scenarios.
  • Initiated process improvement projects that reduced turnaround time by 25%.
  • Facilitated training sessions to improve team understanding of process changes.
  • Assisted in documenting process workflows and standard operating procedures.
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Project: U.S.-Based Insurance Service Provider, Life and Annuity Claims (BFSI Domain)

Senior Quality Analyst

Tata consultancy services
Kolkata
01.2020 - 06.2023
  • Designed and implemented audit protocols for life and annuity claims, ensuring compliance with U.S. regulations.
  • Delivered training programs on claims lifecycle, fraud detection, and customer communication.
  • Led error analysis and corrective action planning, reducing rework by 30%.
  • Supported onboarding and mentoring of new hires, enhancing team readiness and accuracy.
  • Participated in project meetings to discuss quality assurance processes.
  • Performed root cause analysis of reported defects and developed corrective action plans accordingly.
  • Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
  • Project: U.S.-Based Insurance Service Provider, Life and Annuity Claims (BFSI Domain)

Senior Payroll Officer

Tata consultancy services
Kolkata
01.2019 - 01.2020
  • Process employee payroll using advanced payroll software systems.
  • Ensure compliance with tax regulations and labor laws.
  • Maintain accurate employee records and update payroll data consistently.
  • Assist in resolving payroll-related inquiries from employees effectively.
  • Collaborate with HR to manage employee benefits and deductions accurately.
  • Conduct periodic audits of payroll processes for accuracy and efficiency.
  • Managed all tax filing requirements including W2s at year end with government agencies as required by law.
  • Worked closely with other departments within the organization to ensure timely submission of information necessary for proper calculation of employee compensation.
  • Project: U.S.-Based HRO Service Provider (HRO Domain)

Talent Acquisition Specialist

Tata consultancy services
Kolkata
01.2017 - 01.2019
  • Collaborated with hiring managers to refine job descriptions and requirements.
  • Utilized applicant tracking systems to manage recruitment processes efficiently.
  • Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
  • Negotiated employment offers with selected candidates.
  • HR Operations Support.
  • Provided guidance to new hires throughout onboarding process.
  • Maintained applicant tracking system records and updated candidate information as needed.
  • Project: U.S.-Based HRO Service Provider (HRO Domain)

Process Associate

Tata consultancy services
Kolakata
07.2013 - 12.2016
  • Analyzed process workflows to identify areas for improvement and efficiency.
  • Followed up with insured individuals regarding premium and deductible amounts.
  • Calculated co-pay, deductible, and coinsurance in medical bills.
  • Followed up on potential fraudulent claims initiated by the claims representative.
  • Provide support to the junior associate by sharing knowledge.
  • Project: U.S Based Insurance Service Provider (BFSI Domain)

Education

Bachelor of Science - Science

Utkal Univetsity
Odisha
06-2012

Skills

  • Claims management
  • Process improvement
  • Compliance assurance
  • Performance analysis
  • US life and annuity claims lifecycle
  • Team leadership and performance coaching
  • Claims auditing and regulatory compliance
  • SLA management and client coordination
  • SOP development and training delivery
  • Root cause analysis and error reduction
  • Escalation handling and complaint resolution
  • Process optimization and risk mitigation
  • Team leadership
  • Process improvement expertise
  • Team building and motivation
  • Team collaboration
  • Task prioritization
  • Customer relationship management

Certification

  • Certified in US Life & Annuity Claims Processing.
  • Internal Audit & Compliance Training.
  • Leadership Development & Team Coaching Workshops

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Upper Intermediate (B2)
B2
Odia
Advanced (C1)
C1

Accomplishments

  • Awards for Excellence, On The Spot Award, 2023
  • Service Awards, Service & Commitment Award, 2023
  • Awards of Excellence, Star of the Month Award, 2023
  • Beyond performance Awards, Xcelerate Warrior Certificate, 2023
  • Beyond performance Awards, Continuous Feedback Star Certificate, 2022
  • Awards for Excellence, On The Spot Award, 2022.
  • BPS Awards, BPS Stars Performer, Star Awards, 2018.
  • Service Awards, Service & Commitment Award, 2018
  • Service Awards, Service & Commitment Award, 2016
  • BPS Awards, BPS Star Performer, Star Award, 2015
  • BPS Awards, BPS Champions League - Team, 2015

Timeline

Business Process Lead

Tata consultancy services
01.2025 - 03.2025

Senior Quality Analyst

Tata consultancy services
01.2020 - 06.2023

Senior Payroll Officer

Tata consultancy services
01.2019 - 01.2020

Talent Acquisition Specialist

Tata consultancy services
01.2017 - 01.2019

Process Associate

Tata consultancy services
07.2013 - 12.2016

Bachelor of Science - Science

Utkal Univetsity
Jyotiranjan Barik