Jyotiranjan Barik
Kolkata,WB
Summary
Dynamic insurance operations leader with 5+ years of specialized experience in US life and annuity claims processing, auditing, and team management. Proven ability to lead high-performing teams, resolve complex claims, and ensure regulatory compliance. Adept at driving operational efficiency, mentoring staff, and collaborating with US-based clients to meet service-level goals. Seeking to contribute leadership and technical expertise to Sutherland’s claims management team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Process Lead
Tata consultancy services
Kolkata
01.2025 - 03.2025
- Managed end-to-end operations for U.S. life and annuity claims, ensuring timely adjudication and resolution.
- Led a team of 15+ claims processors, achieving 98% accuracy, and exceeding SLA targets.
- Conducted performance reviews, coaching sessions, and skill-gap analysis to improve team output.
- Collaborated with U.S.-based clients to refine workflows and address escalated claim scenarios.
- Initiated process improvement projects that reduced turnaround time by 25%.
- Facilitated training sessions to improve team understanding of process changes.
- Assisted in documenting process workflows and standard operating procedures.
- Analyzed business processes to identify areas for improvement and efficiency.
- Project: U.S.-Based Insurance Service Provider, Life and Annuity Claims (BFSI Domain)
Senior Quality Analyst
Tata consultancy services
Kolkata
01.2020 - 06.2023
- Designed and implemented audit protocols for life and annuity claims, ensuring compliance with U.S. regulations.
- Delivered training programs on claims lifecycle, fraud detection, and customer communication.
- Led error analysis and corrective action planning, reducing rework by 30%.
- Supported onboarding and mentoring of new hires, enhancing team readiness and accuracy.
- Participated in project meetings to discuss quality assurance processes.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
- Project: U.S.-Based Insurance Service Provider, Life and Annuity Claims (BFSI Domain)
Senior Payroll Officer
Tata consultancy services
Kolkata
01.2019 - 01.2020
- Process employee payroll using advanced payroll software systems.
- Ensure compliance with tax regulations and labor laws.
- Maintain accurate employee records and update payroll data consistently.
- Assist in resolving payroll-related inquiries from employees effectively.
- Collaborate with HR to manage employee benefits and deductions accurately.
- Conduct periodic audits of payroll processes for accuracy and efficiency.
- Managed all tax filing requirements including W2s at year end with government agencies as required by law.
- Worked closely with other departments within the organization to ensure timely submission of information necessary for proper calculation of employee compensation.
- Project: U.S.-Based HRO Service Provider (HRO Domain)
Talent Acquisition Specialist
Tata consultancy services
Kolkata
01.2017 - 01.2019
- Collaborated with hiring managers to refine job descriptions and requirements.
- Utilized applicant tracking systems to manage recruitment processes efficiently.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Negotiated employment offers with selected candidates.
- HR Operations Support.
- Provided guidance to new hires throughout onboarding process.
- Maintained applicant tracking system records and updated candidate information as needed.
- Project: U.S.-Based HRO Service Provider (HRO Domain)
Process Associate
Tata consultancy services
Kolakata
07.2013 - 12.2016
- Analyzed process workflows to identify areas for improvement and efficiency.
- Followed up with insured individuals regarding premium and deductible amounts.
- Calculated co-pay, deductible, and coinsurance in medical bills.
- Followed up on potential fraudulent claims initiated by the claims representative.
- Provide support to the junior associate by sharing knowledge.
- Project: U.S Based Insurance Service Provider (BFSI Domain)
Education
Bachelor of Science - Science
Utkal Univetsity
Odisha06-2012
Skills
- Claims management
- Process improvement
- Compliance assurance
- Performance analysis
- US life and annuity claims lifecycle
- Team leadership and performance coaching
- Claims auditing and regulatory compliance
- SLA management and client coordination
- SOP development and training delivery
- Root cause analysis and error reduction
- Escalation handling and complaint resolution
- Process optimization and risk mitigation
- Team leadership
- Process improvement expertise
- Team building and motivation
- Team collaboration
- Task prioritization
- Customer relationship management
Certification
- Certified in US Life & Annuity Claims Processing.
- Internal Audit & Compliance Training.
- Leadership Development & Team Coaching Workshops
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Upper Intermediate (B2)
B2
Odia
Advanced (C1)
C1
Accomplishments
- Awards for Excellence, On The Spot Award, 2023
- Service Awards, Service & Commitment Award, 2023
- Awards of Excellence, Star of the Month Award, 2023
- Beyond performance Awards, Xcelerate Warrior Certificate, 2023
- Beyond performance Awards, Continuous Feedback Star Certificate, 2022
- Awards for Excellence, On The Spot Award, 2022.
- BPS Awards, BPS Stars Performer, Star Awards, 2018.
- Service Awards, Service & Commitment Award, 2018
- Service Awards, Service & Commitment Award, 2016
- BPS Awards, BPS Star Performer, Star Award, 2015
- BPS Awards, BPS Champions League - Team, 2015
Timeline
Business Process Lead
Tata consultancy services
01.2025 - 03.2025
Senior Quality Analyst
Tata consultancy services
01.2020 - 06.2023
Senior Payroll Officer
Tata consultancy services
01.2019 - 01.2020
Talent Acquisition Specialist
Tata consultancy services
01.2017 - 01.2019
Process Associate
Tata consultancy services
07.2013 - 12.2016
Bachelor of Science - Science
Utkal Univetsity
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