Jyotiranjan Barik
Kolkata
Summary
Experienced with process analysis, identifying areas for improvement, and implementing streamlined workflows. Utilizes strategic approach to optimize business operations and enhance overall performance. Strong understanding of project management and continuous improvement methodologies.
Overview
12
12
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
07.2023 - 03.2025
- Company Overview: Project - U.S Based Life Insurance company.(BFSI DOMAIN)
- Overseeing the entire claims adjudication process: This Includes ensuring that claims are processed accurately, and efficiently, and within established timeline
- Managing a team of claim adjudication polices and supervising team members as well as assigning work and monitoring performance
- Developing and implementing claims adjudication policies and procedures: this involves creating and revising work flows, setting standards for claims review, and ensuring compliance with relevant regulations
- Analyzing claims data and identifying trends: this information can be used to improve the claim Adjudication process, identify the potential fraud and inform business decision
- Communication with stakeholders: This includes interacting with policy holders, providers, legals council and other eternal and external patties
- Staying abreast of industry changes and regulatory updates: This ensures that the claim Adjudication process remains complaint and effective
- In addition to these core responsibilities a claims adjudication process lead i AM also responsible for implementing and maintaining claim adjudication software and system
- Developing and delivering training programs for claims adjudicators
- Improving customer satisfaction
- Overall A lead plays a critical real ensuring that claims are processed accurately and efficiently, which is essential for the financial health of any organization that handles insurance claim
- Continuously sought ways to improve procedures, providing feedback and suggestions that contributed to long-term efficiency gains within the claim adjustment process.
- Project: Trans America Life Insurance Company
Sr. Quality Analyst
Tata Consultancy Services
07.2020 - 03.2025
- Company Overview: Project - U.S Based Life Insurance company.(BFSI DOMAIN)
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
- Spearheaded implementation of new software tools designed to streamline QA workflows and simplify data management processes for improved efficiency gains.
- Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
- Evaluated competitor offerings as part of ongoing market analyses, identifying areas where company''s products could be further differentiated through superior quality or innovation.
- Project Name: Transamerica Life Insurance Company
Senior Payroll Officer
Tata Consultancy Service
01.2019 - 01.2020
- Company Overview: Project - Us Based Retails Business(HRO Domain)
- Data Entry and Maintenance
- Payroll Calculations
- Tax Fillings and Compliance
- Payroll Disbursement
- Employee Support
- Resolve payroll issues
- System maintenance
- Reporting And Analysis
- Benefit Administration
- By effectively carrying out these responsibilities I as a payroll associate ensure that employees are paid accurately and on time, while also maintaining compliance with all relevant laws and regulations
- Project - 99 Cents only stores(HRO Domain)
Talent Acquisition Specialist
Tata Consultancy Services
01.2017 - 01.2019
- Company Overview: Project: U.S Based Retail Service Provider (HRO Domain)
- Data entry and maintenance
- HR operations Support
- Compliance and Regulations
- System Administration
- Process Improvements
- Overall I as EDM team member play a critical role in supporting the HR function and ensuring that employee data is managed accurately and efficiently
- Project: U.S Based Retail Service Provider (HRO Domain)
- Company Overview: Forever 21 Inc.- U.S Based Payroll process (HRO Domain)
Process Associate
Tata Consultancy Service
01.2013 - 01.2016
- Company Overview: Project: U.S Based Insurance Service Provider (BFSI Domain)
- Followed up with insured individuals regarding premium and deductible amount
- Calculated co pay, deductible, coins amounts in medicate bills
- Followed up on potential fraudulent claims initiated by claims representative
- Provide support to the junior associate by knowledge sharing
- Project: U.S Based Insurance Service Provider (BFSI Domain)
Education
BSC -
Utkal University
Skills
- Analytical skills
- Strong decision maker
- Complex problem solver
- Strong attention to detail
- Work efficiently under pressure
- Ability to meet deadlines
- Excellent Communication skill
- Excellent Organizational skills
- Ability to take ownership of task
- Team building and motivation
Accomplishments
- BPS Awards, BPS Champions League - Team, Star Awards - 2015
- BPS Awards, BPS Star Performer, Star Award - 2015
- Service Awards, Service & Commitment Award, Service Awards - 2016
- Service Awards, Service & Commitment Award, Service Awards - 2018
- BPS Awards, BPS Stars Performer, Star Awards - 2018
- Awards for Excellence, On The Spot Award, On The Spot Awards - 2022
Languages
English - Read, Write & Speak
Bengali - Read, Write & Speak
Hindi - Read, Write & Speak
Odia - Read, Write & Speak
Technical Qualifications
- Microsoft Office
- Ceridian
- Dayforce
- Hirerirght
- Talent Dashboard
- Service Now Application
- AWD
- Mainframe
- Business Reporting Application
Hobbies and Interests
- Photography
- Video Games
- Football
- Movies
Disclaimer
I hereby declare that all statements mentioned above are true, complete and correct to the best of my knowledge and belief.
Current Date
Jyotiranjan Barik
Personal Information
- Father's Name: Jaganath Barik
- Mother's Name: Ahalya Barik
- Date of Birth: 05/09/92
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Business Process Lead
Tata Consultancy Services
07.2023 - 03.2025
Sr. Quality Analyst
Tata Consultancy Services
07.2020 - 03.2025
Senior Payroll Officer
Tata Consultancy Service
01.2019 - 01.2020
Talent Acquisition Specialist
Tata Consultancy Services
01.2017 - 01.2019
Process Associate
Tata Consultancy Service
01.2013 - 01.2016
BSC -
Utkal University
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