Community Service
JYOTIRMOY MANDAL
Operations, Project Management, Quality Control, Process Implementations
Noida
Summary
Team Leader - Managed 35 associates, experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
2025
2025
years of professional experience
2002
2002
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Team Lead Operations
Cognizant Technological Solutions
5 2023 - 10.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Team Lead Operations
NPB Consultants Pvt Ltd.
11.2022 - 05.2023
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Conducted regular reviews of operations and identified areas for improvement.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
Senior Medical Scribe
NPB Consultants Pvt Ltd.
01.2022 - 10.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Used EHR of Cerner, Kareo, to input information into computerized patient record system.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.
Senior Medical Scribe
Guardian World Health
06.2019 - 12.2021
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Used EHR like Kareo to input information into computerized patient record system.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Accompanied physicians through day in fast-paced, stressful environments.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Utilized templates and macros to streamline transcription processes.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
Medical Transcriptionist/Administrator
Metro Multispeciality Hospital
09.2018 - 11.2018
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
- Accurately documented medical dictation to record patient care records.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Applied medical terminology related to provider-specific treatments and techniques.
Sales Head
Especiality International
11.2017 - 08.2018
- Monitoring sales of Garden Pipes
- Preparing Tour Plan for Sales team depending upon the market size
- Feedback from clients about delivered materials
Quality Analyst
ASB Technologies
08.2016 - 08.2017
- Quality checking of files done through EMR
- Transcribing on an as needed basis
Quality Analyst
Samtech Datasys Pvt. Ltd.
10.2015 - 08.2016
- Quality checking of files done through EMR
- Transcribing on an as needed basis
Medical Scribe
IDS Infotech Pvt. Ltd.
04.2015 - 09.2015
- Transcribing live files of patient doctor interaction
Assistant Operations Manager
Talisman Solutions
08.2014 - 03.2015
- Interacting with client regarding updation
- Editing files of MTs to make them error free
- Transcribing reports to a desired level
Quality Analyst
Infrahealth India Pvt Ltd.
02.2008 - 07.2014
- Editing files of MTs to make them error free
- Transcribing reports to a desired level
Client Manager (Accounts)
Venturistic India Pvt. Ltd.
01.2005 - 02.2008
- Organizing client conference with other centers
- Updating all centers about client’s requirements
- Roster planning for in-house QAs and MTs and also planning leaves for other centers
- Organizing Town Hall meetings among employees
- Random Quality checking of vendors and update them about scores and planning disincentives of vendors (if any quality dip is found)
- Transcribing/Editing files to make them error free (on an as needed basis)
Senior Quality Analyst
BVS Transtech
01.2004 - 01.2005
- Editing files of MTs to make them error free
- Doing MT on an as needed basis
Medical Transcriptionist (MT)/Transcription executive (MTE)
Heartland Delhi
07.1999 - 01.2004
- Transcribing files up to a desired quality level (as MT) and transcribing files to make it exportable directly from MT mode (as MTE)
- Training fresh MTs to reach a certain quality level
Education
Masters of Computer Applications (MCA) -
IGNOU
B.Sc (Gen) - undefined
University of Delhi
Class 12th - undefined
C.B.S.E.
Class 10th - undefined
C.B.S.E.
Skills
Project management
Service Level Agreements (SLA)
Resource Planning
Work Assignment Delegation
Performance monitoring
Workflow Management
Quality improvement
Team motivation
Mentoring
Employee Engagement
Team Assessment
Onboarding and orientation
Certification
Green Belt Six Sigma, Indian Statistical Institute (ISI), New Delhi, 2008
Accomplishments
Best Employee Award (Yearly), 2002
Otherresponsibilitieshandled
- In the fire fighting team, 2002
- Acted as Transport In-Charge, 1999 to 2003
- In Employee Satisfaction Team (ESAT), 2005
Community Service
- Organizing different festivals in Noida for the last 15 years
- Organized sports tournament along with Residents Welfare Association (RWA) in Noida
Extracurricular Activities
Playing Cricket & Theatre
Personal Information
- Expected Salary: Negotiable
- Date of Birth: August 27, 1976
Interests
Sports, Dramatics
Sports: Organized Cricket and Table Tennis Tournaments in Noida
Dramatics: Working with a theatre group for more than 15 years having performed in many shows.
Timeline
Team Lead Operations
NPB Consultants Pvt Ltd.
11.2022 - 05.2023
Senior Medical Scribe
NPB Consultants Pvt Ltd.
01.2022 - 10.2022
Senior Medical Scribe
Guardian World Health
06.2019 - 12.2021
Medical Transcriptionist/Administrator
Metro Multispeciality Hospital
09.2018 - 11.2018
Sales Head
Especiality International
11.2017 - 08.2018
Quality Analyst
ASB Technologies
08.2016 - 08.2017
Quality Analyst
Samtech Datasys Pvt. Ltd.
10.2015 - 08.2016
Medical Scribe
IDS Infotech Pvt. Ltd.
04.2015 - 09.2015
Assistant Operations Manager
Talisman Solutions
08.2014 - 03.2015
Quality Analyst
Infrahealth India Pvt Ltd.
02.2008 - 07.2014
Client Manager (Accounts)
Venturistic India Pvt. Ltd.
01.2005 - 02.2008
Senior Quality Analyst
BVS Transtech
01.2004 - 01.2005
Medical Transcriptionist (MT)/Transcription executive (MTE)
Heartland Delhi
07.1999 - 01.2004
B.Sc (Gen) - undefined
University of Delhi
Class 12th - undefined
C.B.S.E.
Class 10th - undefined
C.B.S.E.
Team Lead Operations
Cognizant Technological Solutions
5 2023 - 10.2024
Masters of Computer Applications (MCA) -
IGNOU
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