JYOTISH NAIR
OPERATION MANAGER
Hadapsar
Summary
High-energy, results-driven F&B professional with 13 years of experience in client servicing and operations within the hospitality industry. Seeking a leadership role with a world-class organization. Proven communicator, consistently achieving business enhancement benchmarks and improving customer service. Committed to continuous skill and knowledge development. Demonstrates strong leadership, decision-making, and relationship management skills while upholding high standards of personal performance and professionalism. Able to effectively connect with individuals at all levels.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
OPERATION MANAGER
Geist Brewing Co
12.2022 - Current
- Assist Head of Operations Manager in supervising daily operations of organization.
- Develop productive, profitable, and achievement-oriented working environment for employees.
- Address operational issues and concerns in a timely fashion.
- Supervise operations team to ensure operational excellence and excellent customer services.
- Educate operations team on best practices, company policies and service excellence standards.
- Develop and maintain operational guidelines for staffs.
- Assist in interviewing, recruiting, training, performance evaluation, promotion, and termination activities.
- Perform routine maintenance and repair works for equipment.
- Coordinate with Head of Operation in different operational issues and promotional activities.
- Evaluate current operational strategies and recommend improvements.
- Generate operational reports for management as needed.
RESTAURANT MANAGER
Ki Bar & Kitchen
11.2021 - 11.2022
- Being fully involved in the day-to-day service and show strong presence to customers on the floor.
- Personally, monitor and follow through on any requirements of klub members guests.
- Handling all the purchase for outlet front of house & Back of the house.
- Handle effectively any kind of customer complaints being verbal or written.
- Encourage proactive, efficient, and effective inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
- Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours.
- Assist the Director to plan and execute special promotional activities for the outlet to drive the sales.
ASSISTANT MANAGER (F & B)
Geist Brewing Factory
02.2021 - 10.2021
- Being fully involved in the service and show strong presence to customers on the floor.
- Personally, monitor and follow through on any requirements of OG Club members guests.
- Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
- Handle effectively any kind of customer complaints being verbal or written.
- Encourage proactive, efficient, and effective inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
- Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours.
- Assist the Head of Operation manager to plan and execute special promotional activities for the outlets.
ASSISTANT RESTAURANT MANAGER
Arth - Restaurant & Lounge
04.2019 - 03.2020
- Being fully involved in the service and show strong presence to customers on the floor.
- Personally, monitor and follow through on any requirements of VIP guests.
- Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
- Handle effectively any kind of customer complaints being verbal or written.
- Encourage proactive, efficient, and effective inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
- Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours.
- Support the Restaurant Manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
- Assist the F&BM to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
- Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the F&BM.
F&B Executive
Arth - Restaurant & Lounge
05.2019 - 09.2019
- Being fully involved in the service and show strong presence to customers on the floor.
- Personally, monitor and follow through on any requirements of VIP guests.
- Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
- Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation.
- Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the F&BM.
Senior Captain
Arth - Restaurant & Lounge
05.2018 - 05.2019
- Managed day-to-day operations of the restaurant. Conduct a weekly walk through to ensure the restaurant is in top condition.
- Resolving any customer complaints regarding food service. Do the utmost to ensure that every guest leaves the restaurant having had a fantastic experience.
- Continuously develop and train staff through guided standards of performance to allow each team member to perform to the best of their capability.
Rocker (Service)
Hard Rock Café
04.2018 - 10.2016
- Managed day-to-day operations of the restaurant. Conduct a weekly walk through to ensure the restaurant is in top condition.
- Resolving any customer complaints regarding food service. Do the utmost to ensure that every guest leaves the restaurant having had a fantastic experience.
- Continuously develop and train staff through guided standards of performance to allow each team member to perform to the best of their capability.
- Taking guest for memo tour.
Food and Beverage (Server)
Classic Rock Coffee Co
03.2015 - 09.2016
- Train and continually develop with the restaurant team to achieve their personal best whilst supporting training initiatives in line with the business needs.
- Ensured the closing of the restaurant is done to the level that is expected and making sure all the setup and mis-en-place is complete for the following day's service.
Asst Bartender
Barleyz The Brew House
03.2014 - 01.2015
- Prepare drinks and cocktails.
- Restock behind the bar when needed.
- Organize and maintain the bar in accordance with hygiene standards.
- To provide assistance to bartender when needed.
Food and Beverage (Steward)
Status The Cocktail Bar
03.2012 - 02.2014
- Ensure the proper set up of all side stations in the outlet.
- Follow all outlet policies, procedures, and service standards.
- Ensure cleaning schedule is adhered to and to the required standards.
- Assist server in all aspects of the dining experience.
Education
S.S.C -
MAHARASHTRA BOARD
01.2005 - 01.2006
Skills
- Training & Development
- Relationship Management
- Productivity
Operations management
Process improvements
Inventory management
Operational efficiency
Scheduling and planning
Personal Information
Date of Birth: 09/02/89
Professional Value Offered
- A High energy F &B Professional with 10 years plus experience in Client Servicing and Operations in the Hospitality, F & B Industry seeking a leadership role with a world-class organization.
- An excellent communicator with demonstrated capabilities in achieving benchmarks in business enhancement, improving customer service, and drives to constantly upgrade skills & knowledge.
- Possess strong leadership, decision-making and relationship management skills while maintaining high standards of personal performance and professionalism with ability to relate to people at any level.
Certification
CALIFORNIA LEVEL 1 WINE CERTIFICATION
Timeline
CALIFORNIA LEVEL 1 WINE CERTIFICATION
11-2024
OPERATION MANAGER
Geist Brewing Co
12.2022 - Current
RESTAURANT MANAGER
Ki Bar & Kitchen
11.2021 - 11.2022
ASSISTANT MANAGER (F & B)
Geist Brewing Factory
02.2021 - 10.2021
F&B Executive
Arth - Restaurant & Lounge
05.2019 - 09.2019
ASSISTANT RESTAURANT MANAGER
Arth - Restaurant & Lounge
04.2019 - 03.2020
Senior Captain
Arth - Restaurant & Lounge
05.2018 - 05.2019
Rocker (Service)
Hard Rock Café
04.2018 - 10.2016
Food and Beverage (Server)
Classic Rock Coffee Co
03.2015 - 09.2016
Asst Bartender
Barleyz The Brew House
03.2014 - 01.2015
Food and Beverage (Steward)
Status The Cocktail Bar
03.2012 - 02.2014
S.S.C -
MAHARASHTRA BOARD
01.2005 - 01.2006
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