Jyotisman Rath
Bhubaneswar
Summary
Dynamic Support Specialist with a proven track record at DAZN Software Pvt. Ltd., excelling in incident management and cloud services. Leveraged AWS and application monitoring tools to enhance system reliability and customer satisfaction. Adept at log analysis and troubleshooting, fostering seamless operations and delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Support Specialist
DAZN Software Pvt. Ltd.
Hyderabad
2025.03 - 2026.01
- Executed application feature testing immediately post-deployment across various devices.
- Conducted proactive and real-time monitoring of DAZN OTT product to ensure reliability.
- Resolved customer issues by analyzing user journeys and debugging logs using Conviva, Corologix, and New Relic.
- Managed incidents to achieve timely resolution within established SLA parameters.
- Utilized AWS services including EC2, IAM, S3, VPC, DynamoDB, ALB, ASG, EBS, Route 53, and CloudFront.
- Demonstrated knowledge of OTT platform operations alongside Media Live, Media Connect, and CDN technologies.
- Applied hands-on experience with APM and observability tools like Dynatrace for performance monitoring.
Systems Engineer
IVY Software Development Services Pvt Ltd
Hyderabad
2021.07 - 2022.10
- Collaborated with retail teams across locations to ensure seamless operational processes.
- Provided customer information and assistance, enhancing service delivery.
- Monitored system performance proactively and generated tickets for developer action.
- Analyzed logs from Kibana to identify and troubleshoot errors.
- Created new tables and stored procedures in SQL Server based on client requirements.
- Utilized Dynatrace, ELK, AppDynamics, Grafana, and Splunk for monitoring application performance.
- Assessed security measures and real-time user performance of microservices.
Education
Bachelors - Technology
Institute of Technical Education And Research
Bhubaneswar05.2021
Higher Secondary School -
L.R. DAV Public School
Cuttack01.2021
High School -
L.R. DAV Public School
Cuttack04.2019
Skills
- SQL Server DBMS
- Incident management
- Cloud services
- Log analysis
- Ticket management
- Kibana
- App Dynamics
- Grafana
- Conviva
- Corologix
- Newrelic
- Service Now
- Halo Ticketing
- Zuora
- Zendesk
- AWS
- Application Monitoring
- Power BI
- Linux
- Dynatrace
- ELK
- Elastic
- Splunk
- AWS Cloud Services
- AWS MediaLive
- Streaming Services and Protocols
Websites
Accomplishments
- Raising Star Award - Q4, 09/01/21 - 12/31/21. This is an award recognizing exceptional performance, which is presented every quarter of the year.
- Managers Award, 05/01/22 - 06/30/22. Received manager's award for good performance and for efficiently acquiring information and implementing it in day-to-day operations.
Personal Information
Date of Birth: 12/10/99
Timeline
Support Specialist
DAZN Software Pvt. Ltd.
2025.03 - 2026.01
Systems Engineer
IVY Software Development Services Pvt Ltd
2021.07 - 2022.10
Bachelors - Technology
Institute of Technical Education And Research
Higher Secondary School -
L.R. DAV Public School
High School -
L.R. DAV Public School