Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JYOTISMITA SARANIA

JYOTISMITA SARANIA

New Delhi

Summary

Dynamic hotel duty manager with expertise in front desk operations and guest relations. Committed to enhancing guest experiences through exceptional customer service and efficient complaint resolution.

Overview

2
2
years of professional experience

Work History

Hotel Duty Manager

MANAGED & RECEPTION
NEW DELHI
01.2024 - Current
  • Managed front desk operations and guest check-in processes.
  • Coordinated communication between departments for smooth operations.

Education

High School Diploma -

ADARSHA VIDYAPTH HIGH SCHOOL HOWLY
RANCHI JHARKHAND
04-2021

Skills

  • Front desk management
  • Guest relations
  • Complaint resolution
  • Customer service
  • Team collaboration
  • Time management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Leadership skills
  • Conflict resolution
  • Guest relations management
  • Health and safety compliance
  • Complaint handling
  • Telephone etiquette
  • Guest services management
  • Guest accommodations
  • Employee performance reviews
  • Guest experiences
  • Front office staff
  • Disciplinary action and termination
  • Strategic planning and analysis
  • Guest complaint resolution
  • Outstanding communication skills
  • Reporting
  • Brand management
  • Account administration
  • Safety procedures
  • Payment processing
  • Project management

Languages

English
Intermediate (B1)
B1
ASSAMESE
Beginner
A1
Hindi
Intermediate (B1)
B1
Bengali
Beginner (A1)
A1

Timeline

Hotel Duty Manager

MANAGED & RECEPTION
01.2024 - Current

High School Diploma -

ADARSHA VIDYAPTH HIGH SCHOOL HOWLY
JYOTISMITA SARANIA